Pharmacy Technician Customer Service
Resume:
Kieonna Williams
Pharmacy technician
Tulsa, OK *4136
*********@*****.***
My goal is to further advance the skills and experience that I already have in order to excel in the work place. I wish to acquire additional skills and experience in order to move up in the work place as well. Authorized to work in the US for any employer
Work Experience
Surgical Orderly
Tulsa Spine and Specialty Hospital - Tulsa, OK
November 2023 to Present
As a surgical orderly I’m responsible for terminal cleaning and cleaning the OR rooms in between surgical cases, stocking supplies, transporting patients and other minute details associated with OR operations, assesses physical environment to keep a clean and orderly OR, aids in reprocessing of endoscopes. Pharmacy Technician
Walgreens - Tulsa, OK
April 2021 to April 2022
As a pharmacy technician my duties include greeting customers, getting their prescriptions, and checking them out as well. I fill prescriptions, handle insurance issues, making calls too doctors office too confirm refills. I help put in orders for medication needed in the pharmacy, doing online orders for patients that can’t make it too the pharmacy so those get shipped too them. When people come in for immunizations I’ll get their paper work ready for the immunizer. Our job is to help assist the pharmacist in everything they need us too do as far as making calls to doctors office,insurance company’s, informing patients if we have certain medications in stock or if we will have to order it. CAGE CASHIER
RIVER SPIRIT CASINO
June 2014 to March 2020
As a cashier my responsibilities includes verifying my bank at the beginning of my shift I am responsible for my bank and I have to make sure that I balance my bank at the end of the night. I have to do debit and credit transactions along with checks as well as paying out tickets. I do big jackpot payouts I also have to make sure I comply with title 31 on a daily basis. If I agree I am also responsible for training fellow cashiers and being responsible for them knowing their job and all of our rules and regulations. My job requires me to have great customer service as well as having knowledge of upcoming events and promotions. We have to do promotional payouts that include having to deal with W-9s and W-2s as well. Account Reconciliation Specialist
GLOBAL CLIENT SOLUTIONS - Tulsa, OK
August 2019 to October 2019
As an account reconciliation specialist I helped manage payments that came in through the bank and making sure they go to the right persons account. I had to find lost payments in the system as well as clearing payments to go to the debt collection agencies. I had to be a quick learner as well as a great multitasker. I had to be proficient in Microsoft office as well as excel. I had to send emails out to different departments for certain issues and certain accounts. Customer Service Representative
Alorica Calling Center - Tulsa, OK
April 2019 to August 2019
As a customer service representative I have to be very knowledgeable about computers as well as proficient in my typing. I worked in a very fast paced environment, had to do a lot of problem solving, trying as best I could to meet the needs of our customers. I had to learn how to de-escalate problems and situations that may arise on call. I had to learn how to work through several programs so multitasking was a must as well as delivering excellent customer service. Education
High school diploma
Sapulpa High School - Sapulpa, OK
August 2011 to May 2014
Skills
• Microsoft Office (5 years)
• Balance Sheet Reconciliation (Less than 1 year)
• Account Reconciliation (Less than 1 year)
• Accounts Receivable (Less than 1 year)
• Cash handling
• Pharmacy Technician Experience
• Customer service
• Microsoft Outlook
• Filing
• Microsoft Excel
• Medical terminology
• Typing
• Cash handling
• Customer service
• Hospital experience
• Computer skills
• Phone etiquette
• Data entry
• Microsoft Excel
• Microsoft Outlook
• Medical office experience
• Cash register
• Account reconciliation
• Microsoft Word
• Organizational skills
• Microsoft Office
• Insurance verification
• Cash management
• Accounts receivable
• Medical billing
• Patient care
• HIPAA
• Communication skills
• Sales
• English
Certifications and Licenses
Pharmacy Technician
November 2021 to November 2022
Pharmacy Technician License
Pharmacy Intern License
BLS Certification
January 2024 to January 2026
Driver's License
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