Customer Service Nursing Aide

KAILA GEN LUGO PACAMO

Contacts/WhatsApp/Viber: +639*********

Email: ************@*****.***

Address: NHA Phase II, Brgy. Kauswagan, CdoC

SUMMARY

I am a dedicated professional committed to advancing patient care and enhancing the quality of life for both the elderly and children. My expertise extends to proficient bed-making and effective home management, ensuring a comfortable and safe environment for those under my care. In the realm of administrative work, I excel in providing comprehensive training and adept people management, always with a keen focus on achieving every set goal. I am continuously seeking to enhance my skills to serve in the most efficient and impactful way possible skills to serve in the most efficient and impactful way possible.

EXPERIENCE

Elderly Care

Intercare Training School May 2024

• Patient Activity in Daily Living

• Feeding, toileting, bathing, exercise, dressing

• On-the-job training – 80 hours

Nursing Aide/ Caregiver

Infirmary Family Hospital May 2024

• On The Job Training

• Emergency Room, Maternity Ward, Public/Private Ward, Triage

• Vital Signs monitoring and Patient Assist

Billing Clerk

Daba Daba Manpower Services Inc Nov 2022 – Mar 2023

• Expertly crafted and dispatched utility and supplier invoices. ensuring timely and accurate billing processes.

• Diligently managed and scrutinized agency billings to detect and rectify discrepancies, upholding financial accuracy. Area Coordinator

Daba Daba Manpower Services Inc. Apr 2022 – Oct 2022

• Spearheaded team management, ensuring optimal performance through strategic hiring and comprehensive employee training.

• Oversaw administrative operations, streamlining processes for enhanced efficiency.

• Administered financial oversight by managing liquidation budgets effectively.

• Fostered strong client relationships through regular, impactful meetings.

Business Development Officer

Terralogix Corporation, Davao City Jan 2020 - Nov 2020

• Spearheaded marketing and sales initiatives to drive revenue growth.

• Delivered comprehensive training to enhance team competencies and performance.

• Executed engaging product presentations to articulate value propositions.

• Managed and optimized online sales channels for increased market penetration.

Training Coach – Petron Corporation

D'Jobsite Manpower Agency, Mindanao Area May 2017 - Jan 2020

• Conducted comprehensive station audits to ensure adherence to company standards and protocols.

• Delivered effective employee training programs, enhancing workforce competency and performance

• Provided specialized product knowledge training, equipping staff with the expertise to assist customers effectively.

• Implemented customer service excellence workshops, significantly improving client satisfaction and engagement. SKILLS

Standard First Aide

Basic Life Support, CPR

AED

Housekeeping

Bed Making

Driver License Code B

Elderly and Child/Infant Care

Conduct Training

TRAINING AND DEVELOPMENT

Standard First Aide Training

• Philippine Red Cross – CDO Chapter

Basic Life Support, CPR

• Philippine Red Cross – CDO Chapter

• Standby Medic Crew

Emergency Response Unit

• Ambulance Simulation

• Ambulance Crew

• Philippine Red Cross – CDO Chapter

• Monitor Daily weather and accidents

Advance Patient Care Enhancement

• Catheterization, AGT, Glucose Testing, Sterilization, and Proper hand Gloving

• Excelcare – Intercare Training School, Inc.

CHARACTER REFERENCE

Dr. Miguel Daitia +639*********

Rev. Vera Paneres +639*********

Rev. Arlene Pahayag +639*********

EDUCATION

CAREGIVERING NCII 2024

Intercare Training School, CdoC

• Specialized in Elderly and Child Caregiving (NCIl) focusing on compassionate, patient-centered service.

• Experienced in caring for both elderly patients and children.

• Skilled in bed-making and maintaining patient comfort.

BUSINESS ADMINISTRATION 2015

Capitol University, Cagayan De Oro City

• Bachelor of Science in Business Administration with a specialization in Marketing

HEALTH CARE (for NCII renewal) 2012

TESDA ALS, Cagayan De Oro City

• Proficient in healthcare delivery, specializing as a nursing aide.

Contact this candidate