Customer Service Support Specialist
Resume:
************@*****.***
Christopher McIntosh
Objective
To secure a challenging and progressive position within your company where my analytical and investigate skills are fully utilized. Highly motivated to learn and advance in any field. Strong desire to continuously improve knowledge, skills and abilities, remains optimistic and enthusiastic toward work and others, despite obstacles and setbacks.
SKILLS
• Positive Attitude
• Able to meet deadlines and
adapt to change
• Customer Service
• Excellent verbal and written
communication
• Self motivated, detail oriented
and team player
• Microsoft Applications
• Mail Room Service
• Excellent problem solving
• Work well with others
• Exceptional multi-tasking,
organizational, and
analytical skills
Experience
Chase Bank Coppell, TX 12/2019 – 06/2023
Transaction Operation II
• Prepare batches of work by extracting checks and remittances from envelopes.
• Input data into the system while following standard operating procedures and customer specific instructions for processing.
• Re-association check images to corresponding material while validating quality of images.
• Analyzing information to determine accuracy and completeness of work.
• Process checks, credit cards and statements.
• Acted as a team lead to train and coach associates on new procedures within the bank. Exela Dallas, TX 12/2019-08/2021
Mail Support Specialist
• Assisted customers by providing guidance, solving issues, and ensuring a positive experience with a product service.
• Monitoring and executing on production plans by operating high speed manufacturing equipment.
• Standing and sorting all incoming mail.
• Escalate issues related to mail handling.
• Provide specific returned mail to designated departments for further research.
• Meet deadlines established by senior staff on the processing of incoming and outgoing mail.
• Maintain mailing equipment.
• Clean mail and run mail on the sorter machine.
• Look up reject mail on computer
• Pull mail in ops if error are made on machine
************@*****.***
Bank of America Dallas, TX 03/2007 – 11/2019
Mailroom Clerk
• Miscellaneous mailroom support including dispatch, logging, and mail sorting, extracting lockbox payments, verifying data on payments and accompanying documents, or processing according to a customer's detailed instructions.
• Process all incoming and outgoing envelopes and packages from services such as United Parcel Service and Federal Express, and any overnight delivery.
• Sort incoming mail, opening envelopes by hand or machine, and deal with parcels as well.
• Date-stamp incoming mail and place it in mailboxes for pick-up or in carts for distribution.
• Sort interoffice mail, placing the mail in large folders in carts.
• Prepare volume mailings such as invoices or newsletters, folding items and inserting them into envelopes, or operating automated equipment.
Education
South Oak Cliff High School Dallas, TX
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