Call Center Service Representative
Resume:
Myna Cisco Rawles
Windsor, Virginia 23487
Professional Summary
Seeking a position where I can use my knowledge and skills to assist in any company. Knowledgeable Call Center Representative with experience assisting in getting help for tenants for helping with their rent. Accomplished in recording accurate information while exceeding customers’ expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Skills
• Supervision
• Cashiering
• Customer Service Representative
• Office Clerical
• Accounting
• Clerical
Employment
Tim Edwards Express Tax Service- Tax Associate- Smithfield, VA- 02/2023 to 04/2024.
• Greeted clients as they came in and put their information in the computer for the tax year. Oversaw team of tax professionals handling up to 180 clients per year. Reviewed and analyzed client data and accurately prepared income tax returns and tax research. Deval-RRP Home Call Center Agent- Vienna, VA-07/2021 to 02/2022.
• Interact with tenants, landlords and the 3rd party to provide information in response to rent assistance. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Tim Edwards Express Tax Service- Tax Associate- Smithfield, VA- 01/2015 to 04/2021.
• Greeted clients as they came in and put their information in the computer for the tax year. Oversaw team of tax professionals handling up to 180 clients per year. Reviewed and analyzed client data and accurately prepared income tax returns and tax research. Family Dollar- Cashier- Windsor, VA- 07/2015 to 10/2015.
• Greeted customers when walked in, waiting on customers and put-up stock. Maintained cash drawer of $50 or more per shift. Restocked and organized merchandise in front lanes.
Education
1991-1994- Lakeland High School- Suffolk, VA
• High School Diploma
Course of Study
General High School Curriculum
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