Customer Service Support Specialist
Resume:
Mikaela
Guajardo
Experience
July **** to Present
Remote Client Support Specialist • TEKsystems
*Handled inbound calls and supported customers through online assistance
*Properly documented all calls and provided assistance with returns
January 2023 to July 2024
E-Commerce Customer Service Representative • SPFM, LP
*Handled all incoming calls, emails, and correspondence for E-Commerce orders and requests
*Handled shipments, packages, and performed inventory abiding by strict procedures and protocol
January 2021 to January 2023
Public Relations Assistant • San Antonio College
*Enhanced brand visibility by executing targeted PR campaigns and media outreach strategies
Education
Texas Tech University, San Antonio, Texas
B.A. Communication and Digital Media in Progress
2024 to 2026
Communication
As a Communication Student and Remote Customer
Service Professional, I have honed my professional communication skills as well as my ability to empathize with others and help individuals as well as organizations. I have an extensive amount of professional customer service experience in which I used my professional
communication skills in order to effectively produce a sustainable and productive work environment.
6107 Akin Place
San Antonio, Texas
******************@*****.***
Linkedin.com/Mikaela-
guajardo-186b1a284
Contact this candidate