Insurance Agent

Graham Richman

**** * ********* **. *********, Maryland, 21224 --- 301-***-**** --- *******@*****.*** Education

Towson University – Towson, MD August 2015 – December 2019 B.S., Political Science - Law & American Civilization Thesis: Legislative Aspects of Physician-Assisted Suicide DeMatha Catholic High School – Hyattsville, MD August 2011 – June 2015 High School Diploma with Honors – General Studies

Professional Experience

Amica Mutula Insurance – Columbia, MD November 2021 – Present Customer Account Representative

• Learn & implement new office technologies from development to launch

• Manage various projects within a committee & team setting

• Communicate with internal/external stakeholders via phone & email

• Review customer policy/account information to ensure accuracy

• Record keeping of customer interactions, transactions, complaints, & comments

• Solicit sales of new or additional services or products

• Recommend improvements in products, services, & procedures to increase operational efficiency Junior Tennis Champions Center – College Park, MD May 2019 – November 2021 Front Desk Receptionist

• Managed reception & front desk, director of first impressions for visitors

• Maintained high standards consistent with location’s prestigious reputation

• Handled scheduling, external calls/emails, & other duties as assigned

• Provided membership information to prospective members Zoe’s Kitchen Inc. – Towson, MD August 2016 – February 2019 Host

• Greeted guests, inform patrons of establishment specialties and features

• Maintained contact with kitchen staff, management, & serving staff to provide an excellent customer experience

• Operated cash registers to accept payments for food and beverages

• Inspected dining and serving areas to ensure cleanliness and proper setup

• Assisted other restaurant workers however needed such as serving food, beverages, bussing tables, & cleaning dishes Internship Experience

HAMAMA – San Francisco, CA June 2018 – August 2018 Intern

• Manufactured seed quilts for automated growing of microgreens in HAMAMA Grow Kits

• Maintained high-quality standards in productions, packaging, & fulfillment

• Assisted growing experiments to improve nutritional contents of microgreens Volunteer Experience

So Others Might Eat – Washington, D.C. February 2015 – May 2015 Volunteer

• Served food to Washington’s homeless population

• Washed dishes throughout meal service

Crescent Cities Center – Hyattsville, MD February 2014 – May 2014 Volunteer

• Wheeled residents from room to room to patriciate in group activities

• Participated in games with residents

• Attended church services with residents

Skills, Qualifications, & Certifications

Hard working, creative, extraverted team player with strong qualitative, quantitative, and organization skills. Outside the box thinker who works well with teams and individuals to implement innovative solutions. Possessing over six years of experience offering excellent administrative, operational, & financial management service.

• Insurance Producer: Line of Authority Property & Casualty • Microsoft Office Suite

• Certified Solutions Architect • Microsoft Outlook

• ITIL 4 Foundation • Mac OS – Keynote & Pages

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