Human Resources Project Management
Resume:
PROFILE
Competent, adaptable banking and
insurance professional seeking challenging
growth opportunity. Expert-level customer
service and risk mitigation experience.
Honed interpersonal skills and superior
abilities in research, business etiquette,
problem solving, reporting, management
and communication with proven results
improving processes leading to exceedance
of organizational goals.
New Orleans, LA
***********@*****.***
SKILLS
Leadership
Prioritization & Organization
Data Analysis
Complex Project Management
Training & Facilitation
Accounting & Finance
Conflict Resolution
Human Resources
PROFESSIONAL
LICENSURE &
EDUCATION
LICENSE, LIFE INSURANCE
LICENSE, HEALTH INSURANCE
MATRICULANT,
ASSOCIATE’S DEGREE PROGRAM,
Major: Finance & Allied Health
Delgado Community College,
New Orleans, Louisiana
1997-1999
PROFESSIONAL EXPERIENCE
BANKING CENTER MANAGER
B1 BANK 2020 - PRESENT
• Directs day-to-day banking management, marketing of products and services, security and compliance with policies and procedures.
• Leads banking compliance in accordance with laws, regulations, policies and procedures and verifies accounting and compliance of fiscal transactions.
• Interprets and applies laws, policies and regulatory guidance, and conducts research and presents sound advisement to staff and organizational leadership.
• Prepare for monthly audits, review findings and risk assessments, create and execute a corrective action plan.
• Formulates, administers and updates schedules, budgets and operations plans.
• Analyzes and improves controls, budgeting, scheduling process payroll in ADP.
• Oversees recordkeeping and reporting, expenditures, deposits and payments and ensures integrity of financial records and serves as accounting and banking expert.
• Coordinates and ensures satisfactory resolution of auditing inquiries and submission of financial statements, requested documentation, schedules and signatures.
• Supervises monthly, mid-year annual and other reporting.
• Oversees administration, maintenance and adaptation of data systems.
• Represents management perspective at meetings and interfaces with organizational leadership, public, customers, auditors, community and businesses.
• Authors job descriptions, champions teamwork, diversity, inclusion and belonging
• Organizes, assigns and reviews work activities of employees, provides quality feedback and ensures equity of performance standards and ratings.
• Interviews, selects and trains employees and guides, motivates and appraises performance of tellers, managers and other financial personnel. ASSISTANT BRANCH MANAGER/LICENSED INSURANCE AGENT
REGIONS FINANCIAL 2007 - 2020 •
Set branch priorities, interfaced with customers, profiled clients to ascertain needs and courses of action, recommended services and banking and insurance products.
• Maintained provision of stellar branch service through hiring and training, managed expectations, prioritized tasks and favorably resolved conflicts.
• Trained and coached staff, served as desk/line support, provided resources, feedback and guidance and assumed responsibility for banking/insurance projects.
• Managed complex transactions and detailed account analysis and created methods to draw conclusions and glean facts from communications, information and data.
• Detected fraud trends, kept abreast of emerging issues in banking and offered recommendations to reduce and mitigate fraud and loss.
• Conducted account reviews, observed confidentiality, drafted and filed reports, documented findings and safeguarded records and assets.
• Responded to information requests, designed tracking system and ensured completion, timeliness and compliance with standards, laws and banking policies.
• Established rapport with stakeholders and maintained professional decorum.
• Exhibited leadership, drove progress and change and demonstrated prowess in banking, customer service, insurance and management procedures. RAYNELL LYNN HOLMES
EXP E RIE N CE D LEAD E R
SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Adobe Acrobat
Quick Books
Loan Originator
Mainframe
10-Key by Touch
Mortgage NMLS#701195
TECHNICAL
PROFESSIONAL EXPERIENCE / CONTINUED
SALES MANAGER
PURPOSE FINANCIAL 2006 - 2007
• Successfully formulated and executed sales plan, exceeded sales goals and generated revenue in exceedance of business goals.
• Created and analyzed store reports, reviewed manpower and sales targets, anticipated issues and obstacles and adjusted action plans to optimize operations.
• Screened and interviewed potential employees, made hiring decisions, received and resolved human resources and employee relations concerns, motivated employees and facilitated morale building. DISTRICT MANAGER
FAST AUTO AND PAYDAY LOANS 2003 - 2006
• Directed operations over eight stores throughout Louisiana, strategically planned and implemented ethical loan marketing and collections practices.
• Assessed progress and measured revenue growth and success of managers using company metrics.
• Managed recruitment and hiring to ensure adequate staffing and completed human resources duties.
• Championed teamwork and positive, professional relations in workplace.
• Advised employees on benefits, emphasized training culture and surpassed company goals.
• Coordinated new hire on-boarding, orientation, scheduling, budgeting and training functions.
• Reviewed and implemented human resources policies to ensure business practices in compliance with labor and employment regulations.
• Offered essential guidance and training to employees, set and reviewed performance objectives and recommended employee performance rewards.
• Supervised time, attendance, payroll and leave usage using data systems. NIGHT AUDITOR
COURTYARD BY MARRIOTT 2000 - 2004
• Led hotel operations, guest relations, auditing, bookkeeping, event planning and logistics.
• Performed business reporting and coordinated systematic data collection, review and analysis processes.
• Decreased business loss advising management on policies, procedures and techniques to maximize efficiency and reduce overhead.
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