Logistics Planner, Dispatching & Customer Service
Resume:
Kimberly Shoemaker
Chickasaw, AL 36611
*********@*****.***
Professional Experience Overview
Longstanding career in logistics & air operations with the ability to develop, implement and manage staff, while overseeing cross functional procedures. Proven experience working with senior business leaders and complex needs of the organization and leadership.
TForce Freight formally known as (UPS Freight March 1999-May 2024)
(Air Load Planner, Air Ramp Supervisor, Dispatch Supervisor & Regional Quality Security Supervisor of Southeast and Southwest Region domiciled in Atlanta GA
Executive experience in all facets of distribution, transportation and administration.
A strong background in implementing and managing enterprise practices policies and procedures related to global corporate strategy. Strong proven operational and management skills while processing problem solving & critical thinking when planning and coordinating daily task.
Detailed experience in air/ground & freight operations while adhering to FAA & DOT regulations.
Specialized in load planning on numerous aircrafts such as 727,747,757, DC8 & A300 airbus. Flight preparation for departure, analyzing and gathering calculation, Distributed Weight & Balance procedures. Audits loading and unloading of aircraft. Inspect building facilities. Assisting flight crew with load manifest, jumpseats and communicating with BFM tower. Gathering historical data, creating typical days, scheduling plans & assigning air cargo freight. Investigate security incidents and process IRS reports. Collaborates with security, operations and claims department in current field. Conduct HVHR security investigations. Committed to maintaining the competitive edge while continuing to provide quality service to existing customers.
Maintaining duties such as package operations, load planning & dispatch
Dispatched City & Road Drivers
Supervised 40 + load handlers
Assigned load and routes on a routine
Assigning Air Cargo Freight to aircraft
Ett tracking & tracing
Global worldwide processing
Addressing issues with load quality on trailers
Monitors quality of packages moving through the network.
Audit terminals on adhering to daily processes throughout the region
Initiate community service projects
Proficient in Microsoft Office, Word, Excel, Power Point, Publisher etc.
Hertz Car Reservations March 2009-Present (Home Domestic Agent)
Provides premier customer service, assisting customers with reservations, billing, etc.
Trainer assistant, recruiting and providing feedback and coaching
Implements communication plans
Assist new hires with incoming calls
A-C Contracting, Mobile, AL 36607 Aug 2001- Aug 2007 (Billing Clerk)
Manage accounts payable receivables and expense control procedures, including bank and account reconciliation, cash receipts, disbursements, finance charge, billing, invoicing, purchase order and inventory verification, charge backs. Duties also include
Credit and Collections
Statement Billings
Month End Closings
Customer Service/Client Relations
Regions Bank, Mobile, AL 36603 April 1996-August 1999 (Universal Teller)
Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals. Accepted and processed customer deposits and loan payments. Maintained and balanced a cash drawer daily. Secured the financial institution nightly responded to customer inquiries regarding account balances. Used 10-key to process monetary transactions
Proficient with 10-key 16000 KPH
Extensive Data Entry
Proficient in Microsoft Office, Word, Excel, Power Point, Publisher
Education Associates of Science in Education May 2005
Bishop State Junior College
Mobile, AL 36603
Bachelors of Science in Social Science May 2007
University of Mobile
Eightmile, AL 36613
MBA with concentration in Project Management 2015
Columbia Southern University
Orange Beach, AL
Awards and Accomplishments
2013 WBRG Mentee Award United Parcel Service held in Nashville Tennessee
For exemplifying growth and development within the organization
2015 Corporate NMO School - Dallas Texas2015/ 2016 Corporate Ready Team
UPS Team Member Project Management Development Program Completion 8/2016
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