Support Engineer It

RESUME

MD. RASHEED MOHIUDDIN

Mobile: 056*******.

Email: **********@*****.***

Riyadh

Professional Biography

Iam interested in working as IT Support Engineer for your organization. I have over 13 years in KSA to offer you. I enclose my resume as first step in exploring the possibilities of employment with your organization.

Educational Qualification

Post-Graduation : Master of Business Administration 1) Company: Nournet

Work Experience

Project: NSS – Managed Services and Cloud – AlGihaz –( Riyadh) Period: August 15, 2023, to tile date

Position: IT support Engineer

2) COMPANY: Saudi Emircom company

Work Experience:

Project: MOH Ministry of Health (Jeddah)

Period: February 2019 to july2023

Position: IT Support Engineer / Network support Engineer Job Responsibilities:-

Working as IT support Engineer / Mac Support Engineer /Network support Engineer

Installation and Configuring MS-Outlook, Creating Mail Accounts.

Installation all types of software.

Configuring Active directory Deploying All Application Software and Updates through Group Policy

Performing Daily and Monthly backups.

Maintenance of Systems.

Installing and configuring Clients in the domain and Configuring Domain Authentications.

Designed and executed asset management policies, procedures and processes.

Coordinate with management in utilizing the asset management tools to analyze, review and track asset data.

Develop asset control processes to monitor accountability identification, maintenance, location and contracts.

Manage asset reconciliation and asset disposal agreements.

Educate associates about company policies.

Assist in inventory management, procurement and shipment activities.

Analyze purchasing effectiveness and resolve purchasing issues.

Oversee contract negotiation, contract renewals and vendor management activities.

Monitor and control expenses within allotted budget.

Monitor software licenses to ensure they comply with license agreements and usage standards.

Collaborate with management to define cost savings, asset compliances and service improvements.

Prepare and manage IT asset capital and expense budgets.

Ensure audit compliance for the IT assets.

Guide IT asset associate in the daily administration of the asset management activities. 3) Company: - Al-Jeraisy computer & communications services Project: king Fahad specialist hospital-Dammam

Period: April 2010 to 2018 December

Position: Network support Engineer

Job Responsibilities:-

Working as network support Engineer / IT support Engineer / Mac Support Engineer

Installation and Configuring MS-Outlook

Creating Mail Accounts

Installation all types of software.

Configuring Active directory Deploying All Application Software and Updates through Group Policy.

Performing Daily and Monthly backups.

Maintenance of Systems.

Installing and configuring Clients in the domain and Configuring Domain Authentications

Installation of Local and Network Printers.

Training End Users.

Technical Qualification

Cisco Certified Network Associate. (CCNA) # ID 214062815 Microsoft Certified Professional (MCP) # ID 6359715 Microsoft Certified Technology Specialist. (MCTS) # ID 6725743 Microsoft Certified IT Professional. (MCITP) # ID 6735743 Post graduate diploma in computer applications (PGDCA) Diploma in hardware networking

Technical Skills

Systems Administration, Installing and configuring Microsoft Windows 2000\2003\2008 Active Directory, DNS, DHCP Exchange 2003 server 2004 ISA server and Security Appliances, Antivirus Servers Installation and administration, Hardware/ Software Troubleshooting and Managing Networking Devices,

Technical experience

Installations & supporting and managing all the software and hardware

Responsible for training and support for users with multi-protocol supporting Windows 2000® Professional and Windows XP Professional, windows

Installing and managing Active Directory & Mail services.

Responsible for daily assigning tasks to PC specialist for troubleshooting of employee computers Orchestrated system backups and recovery on a daily.

Installed and configured Symantec Antivirus Enterprise edition and Symantec SMTP contents filtering on the network to scan all desktops for viruses prevent Viruses from infecting computers via email as well as provide live updates for virus Software and definition files.

Performing all aspects of daily Notes administration such as creating and deleting users ID’s, setting up user access databases, and monitoring server performance

Creating mailboxes, security option, configuring Internet mails, relaying security, mailbox restriction

Messaging Systems Integration supported installation of connectivity, directory and email management products.

Provide day-today support for end users.

Company-wide computer upgrades monitored computer performance, and coordinated maintenance of all equipment’s hardware & software.

Configuring and installing all new Computer hardware and software.

security patches by using group policy within Active Directory (The quickest way for auto-update on network for workstation Windows 2000 Pro and Windows XP)

Deployed Group policy for corporate and OU based for restricting the CD-ROM, Hard drives and removable drives for protecting UN-authorize used of this devices Personal Details

Name : Mohd Rasheed Mohiuddin

Date of Birth : 14-02-1980

Marital Status : Married

Iqama Status : Transferable.

Religion : Islam

Nationality : Indian

Languages Known : English, Urdu, Hindi.

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