Operations Manager Task Force
Resume:
Leonor Amador
Lehigh Acres FL, 33974
E–Mail ******.******@*****.***
SUMMARY
Professional Bilingual Director of Housekeeping with proven leadership and excellent communication skills. Firsthand experience as a MOD and MIT Trainer. Enjoys working with people, local and international, H2B2 & AJ1s. Many years of experience in housekeeping operations, management and administration. Part of Task force on Hilton. Very familiar with Wyndham and Sheraton Brands/ SOPs Plenty of experience as Area director and Assistant GM in 5 stars and 5 Diamond hotel brands. Strong computer skills in administration, very familiar with payroll systems, check books, PNLs, audits and QA Inspections. I am very familiar solving issues related to Hospitality/Customers.
Housekeeping Director
Courtyard by Marriott in Naples Florida
December 2021- Current- 102 Rooms/Suites
Director of Housekeeping & Services
Hilton Marco Island Hotel & Spa - January 2019 –November 2021
I managed the daily operations for housekeeping and laundry-412 Rooms
Director of Housekeeping & MIT/MOD Trainer
OPL properties Sheraton Hotel Key west and Edgewater Beach Hotel, Naples FL.
May-2015 –January 2019 - 235 Suites
I managed and supervised the daily operations for housekeeping/recreations/Lobby
Director of housekeeping / Housekeeping Area Director on training
Sun Hospitality – Myrtle Beach South Carolina
April- 2013- April 2014
I managed daily operations for housekeeping and laundry 3 properties -400 Suites
Director of Housekeeping
Wyndham Grand Pittsburgh Downtown, Pittsburgh Downtown – 710 Rooms
March-2013- April-2014
I manage and administrate daily operations for Housekeeping and Laundry along with engineering department
Executive Housekeeping manager
June 2011 – March - 2013
I assisted the Housekeeping Director to coordinate daily assignments, Training, Inspections, Inventories, Purchasing, and Payroll
Hilton Head Ocean Front Resort Hilton Head Island SC- 330 Rooms
Director of Housekeeping & AGM
June 2003- Dec 2010
Hilton- Doubletree Suites Glenview, IL -252 Guest Suites
Wyndham Glenview Suites Glenview Illinois
I managed and administrate daily operations for Housekeeping and Engineering department. I was Manager on training to become Building/Operations Manager.
I managed the hotel in the absence of the General Manger for 2 years over the weekends
Executive Director Housekeeping
Holiday-Inn Hotel Convention Center Gurnee, IL - 350 Rooms
Sep 1999- Nov 2002
Coordinated and managed daily operations for laundry and Housekeeping
March 1991- Sep 1999
Fairmont Hotel Downtown Chicago - 690 Rooms
Responsible for Training/ all housekeeping room attendants. Food server, laundry, Valet, Room inspector and expeditor. Room Service/Food service and banquets
EXPERIENCE
Responsible for training new associates; Manage up to two Departments Housekeeping and Laundry; Responsible for hiring, Training, evaluating, and termination of employees; Create weekly schedules, coordinate daily meetings and assignments for housekeeping and laundry, early arrivals, VIPS, late check outs, forecast occupancy, special groups, projects, DNDS, and refused services. Familiar with MOD program and pure rooms program.
Responsible for taking care of customers solving issues. Implement lost and found proper procedures.
Coordinated daily assignments for housekeeping and laundry; I was responsible for coordinate renovations and deep cleaning programs in order to meet guest satisfaction, creating the best scores for cleanliness in Medallia. Number one on cleanliness in 2008 and 2009 (98.7%) for QA LRA Wyndham Brand Annual QA LRA Inspection. During my Time working on this property I saved thousands of dollars in labor and supplies expenses. I created programs to cut expenses, and work with accounting to implement this program with other departments; ample work with Accounting: accounts receivables, accounts payables, check books, budgets, purchasing control, and inventories. I created housekeeping programs to increase guest satisfaction, with outstanding results
Familiar with House and Union Policies MSDS and OSHA. Member of Care Committee and Green Earth Smart Program. Train staff in Pure Rooms Program and Blood Borne Pathogens, Fire Drills, Emergency Evacuation, Loss Prevention Key Control, Smart Moves. Part of the count on me Committee. I was the Green Queen to save the Earth Smart Program with Wyndham. BB S certified program
Work in housekeeping on implementing cleaning proper procedures, use of chemicals and equipment, I work as a trainer in laundry, turndown attendant, valet laundry, union Stuart, translator, floor supervisor, and expeditor.
COMPUTER SKILLS
MS WORD MS EXCEL
TRY BRIDGE IMAGE NOW
MS WINDOWS MS OUTLOOK
MS WYNSOURCE MS POWER POINT
ADP PAYROLL SYSTEM HILTON SYSTEM 21
MEDALLIA HOTEL SYSTEM BIRCH STREE
MS OPERA HOTEL MANAGEMENT HOTEL BRAND
SYNERGY MAINTENANCE SYSTEM KRONOS PAYROLL
ON-Q & Dimensions Payroll System Effectiveness
ACCOMPLISHMENTS
Certification received for Customer Service and Hilton Brand Standards- 2011 Hilton Resorts
Award Received for Manager of the Year-2004- Hilton Doubletree Hotel
Award Received for Manager of the Second Quarter-2004- Hilton Doubletree Suites
Certification received for Artificial Resuscitation 2003-2004- Hilton Doubletree Suites
Certificate Completion Hilton Brand Standards and Customer Service Network 2003 Hilton Doubletree Suites
Certification Received for Executive Housekeeper - 2003 & 2004 Hilton Doubletree Suites
Certification received for class completion on class system 21 Computer System - 2003 Hilton Doubletree
Certification for train the trainer Class 2004 Hilton Brand/Double Certification received for Artificial Resuscitation - 2007, 2008, 2009 Wyndham Glenview Suites
Recognition for Participating on Customer Service Training Class-2008-Wyndham Glenview Suites
Award Received for Manager of the Quarter-2008 – Wyndham Glenview Suites
Award received for Housekeeping Trainer Video Class-2007- Wyndham Glenview Suites
Certification Received from Wyndham University for Director of Housekeeping – 2005, 2006, 207,208, 2009
Award Received for Outstanding Performance – 2009-Wyndham Glenview Suites
International Six Continents Network for Executive Housekeeper- 2002- Holiday-Inn Hotel
Certificate of Appreciation for Training Standards Class-2001 Holiday inn Hotel
Certificate of completion-2000-2001 First Institute Business Computer Program, Lake County College, Illinois
Certificate of Completion for Training the Trainer Program –1998 Fairmont Hotel
Certificated of Achievement for Customer Service and Brand Standards Class-1998 – Fairmont Hotel Achievement for Employee of the Month Sep- 1997 Fairmont Hotel
Certificate of Completion for Hotel standards & Customer Service –1996 Fairmont Hotel
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