Customer Service Technical Support
Resume:
Kaleb Johnson
Port Arthur, TX *****
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Flex Technician
uBreakiFix-Beaumont, TX
January 2024 to Present
• Travel to customers' locations to perform repairs on electronic devices as scheduled.
• Diagnose hardware and software issues accurately and provide effective solutions.
• Replace and repair damaged components such as screens, batteries, buttons, and charging ports.
• Install operating systems, software applications, and drivers as needed.
• Perform data backup and restoration services when required.
• Test repaired devices to ensure functionality and quality standards are met.
• Educate customers on device maintenance and proper usage to prevent future issues.
• Maintain accurate records of repairs, inventory, and customer interactions.
• Collaborate with the dispatch team to manage appointments and optimize travel routes. Home Delivery / Technician
Geek Squad-Beaumont, TX
May 2022 to Present
• Load and unload appliances onto delivery trucks using appropriate equipment and techniques
• Transport appliances to customer locations, following all traffic laws and safety guidelines
• Inspect appliances for visible damage before and after delivery.
• Assemble and install appliances according to manufacturer's instructions.
• Provide basic appliance operation and maintenance guidance to customers.
• Install and configure hardware and software components for computers and other devices.
• Troubleshoot and diagnose technical issues, including hardware and software problems.
• Repair or replace damaged or malfunctioning components as needed
• Provide technical support to customers and clients, including answering questions and providing guidance.
• Keep up to date with industry developments and new technologies
• Collaborate with team members and other technicians to resolve complex technical issues. Driver
Waitr Inc-Port Arthur, TX
December 2019 to Present
• Accept and fulfill delivery orders using the app
• Transport food and other items from restaurants and retailers to customers
• Navigate to delivery locations using GPS and other navigation tools
• Communicate with customers and restaurant staff as needed to ensure smooth delivery
• Follow food safety guidelines and maintain the integrity of the items being delivered Cashier/Customer Service
Smoke N More-Port Arthur, TX
December 2019 to August 2022
• Greet and assist customers in finding products and making purchasing decisions
• Maintain clean and organized display areas and store shelves
• Receive and process incoming orders, including verifying stock levels and processing payment transactions
• Restock shelves and display areas as needed
• Follow all state and federal regulations related to the sale of tobacco and other age-restricted products.
• Provide excellent customer service and build positive relationships with customers.
• Perform basic maintenance and upkeep tasks, such as cleaning and organizing the store Sales Associate
Journeys-Port Arthur, TX
November 2014 to December 2019
• stock/shift shoes,
• Greet and assist customers in finding products and making purchasing decisions
• Maintain clean and organized display areas and store shelves
• Receive and process incoming orders, including verifying stock levels and processing payment transactions
• Assist with store merchandising and marketing efforts, including creating displays and promoting sales and special events
• Provide excellent customer service and build positive relationships with customers. Apparel Associate
Academy Sports + Outdoors-Port Arthur, TX
September 2012 to November 2014
Fold Clothes, Make section assigned look presentable and neat, help customers, finish planograms in sections of store, clean dressing rooms, and stock new merchandise Education
High school or equivalent
Memorial High School - Port Arthur, TX
August 2008 to June 2012
Skills
• Word
• Planograms
• Microsoft Windows
• Sales
• Outside sales
• Technical Support
• Desktop Support
• Computer Hardware
• Operating Systems
• Delivery driver experience
• Driving
• Communication skills
• Moving
• Heavy lifting
• Customer service
• Box truck
• Driving
• Customer service
• Sales
• Planograms
• Load & unload
• Heavy lifting
• Warehouse experience
Certifications and Licenses
Driver's License
Transportation Worker Identification Credential (TWIC) May 2027
ISTC
October 2023 to October 2024
Non-CDL Class C
Additional Information
• currently studying for Network +
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