Des Moines Loan Servicing
Resume:
Hello
I’m Kalpana Thapaliya
**** ***** ******* ** *** Moines, IA 50320
**************@*****.***
Skills
●Microsoft Office Proficiency
●Proficiency with Excel
●Payment research
●Knowledge of credit cards
●Programming: Java, SQL, Python
●Excellent work ethic and team focus
●Strong communication and interpersonal skills
Experience
SEPTEMBER 2022 – March 2024
Wells Fargo, 800 S Jordan Creek Pkwy, West Des Moines, IA 50266 – Associate loan servicing representative
●Act as the primary point of contact for Seller/Servicers in day-to-day loan accounting operations.
●Set up initial accounts for newly approved loans, serve as a direct contact for borrowers with questions or concerns, and implement automatic payment arrangements.
●Oversee account data and manage databases, running reports and performing analysis of the overall group of accounts or a specific subset.
●Ensure accurate reporting from Seller/Servicers and provide support as necessary to both internal and external partners.
●Collaborate with internal teams and external business partners.
●Matching Checks and Processing and worked on Excel.
●Support Loan servicing task and mailing.
OCTOBER 2020 - AUGUST 2022
WalMart, 534 S Duff Ave, Ames, IA 50010 - Cashier
●Greeting customers and providing friendly service and knowledgeable support.
●Trained new team members in cash register operation, memorized all product codes number and handled customer service.
●Scanned customer purchases, supporting transactions to streamline sales process.
DECEMBER 2017 - AUGUST 2020
C-Fresh Market, Des Moines, IA - Cהsľomc» sc»vicc
●Monitor and manage inventories.
●Solve customer problem
●Handle Cash, balance daily reports and budget sheets.
Education
AUGUST 2020 - MAY 2022
Iowa State University, Ames, IA 50011 - D»chclo» of Scic»cc, M»»»gcmc»ľ I»fo»m»ľio» SDsľcm
AUGUST 2018 - MAY 2020
Des Moines Community College, 1144 7th St, Des Moines, IA 50314 - dssoci»ľc Dcg»cc, Likc»»l d»ľs
LEADERSHIP
●Bhutanese Nepali Student Organization/Bhutanese Community of Iowa – Mentor
●TRIO Student Support Services Program
Collegiate Women in Business at Iowa State University
2
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