Information Technology Flexible Shifts

RICARDO SANDOVAL TERRY

**** ****** **, *******, ** 76542 · 254-***-**** · ********************@*****.*** ·

Ability to work flexible shifts and adapt to changing work schedules. Experienced in information technology and communications background, supporting lower enlisted to senior enlisted soldiers. 15+ years of knowledge in army telecommunications, networking, and electrical principles. With 5 years’ experience, independently testing and upgrading electric, as well as water meters. Proficient in Microsoft Word, Excel, Outlook, Teams, and Power Point. Troubleshooting and configuring computer system hardware and software at the Battalion level. Actively looking for an organization which respects a high level of hard work, loyalty and commitment from its staff.

EXPERIENCE

FEB 2023 - CURRENT

NEF FIELD INSTALLER, SYNERTEX

Lead installer on JBC-P equipment, knowledgeable on diverse set of military land vehicles such as: HEMTT, STRYKER, HMMWV, and FMTV. Log condition of vehicles and vehicle data information, managing and organizing files. Troubleshooting software and cabling. Directing and guiding soldiers on the equipment that’s been issued to them.

FEB 2022 – JAN 2023

FIELD INSTALLER, SEMPERVALENS SOLUTIONS (SVS)

Installed JBC-P equipment into a diverse set of military vehicles such as: HEMTT, STRYKER, HMMWV, and FMTV. Log condition of vehicles and vehicle data information, managing and organizing files.

MAR 2021 – CURRENT

SIGNAL SUPPORT SYSTEMS SPECIALIST (25U), Army (Reserves)

Update drivers and configuration of 400 computers. Maintain radio systems, providing technical assistance for computer systems as well as network security; Maintaining maintenance on assigned equipment and power generators; Conducting class on security policies and procedures to over 200 soldiers; Operating on field communications equipment; Documenting classified materials; Maintain over $1,000,000 worth of government equipment. In the process of cross training for Information Technology Specialist (25B).

JUN 2017 – MAY 2021

AMI FIELD SUPERVISOR, TExas METER & DEVICES (tMD)

Performing training and safety sessions to over 20 employees, overseeing all Personal Protective Equipment (PPE) and vehicle inspections. Ensuring adequate resources such as tools and handheld devices to technicians. Acting as liaison directly with client as needed. Conducting quality audits of meter installations to over 1200 locations. Supporting the teams out in the field when necessary.

NOV 2017- JAN 2021

LEAD METER TECHNICIAN, Texas meter & devices (tmd)

Maintain positive and professional Experience working with instrument rated (CT) electric meters; Experience testing, maintaining, troubleshooting and replacing single-phase and poly-phase electric meters; Experience installing and maintaining an Advanced Metering Infrastructure (AMI); Experience using a Mobile Workforce Management (MWM) system; Experience using electric metering test equipment Compile daily activity reports and upload monthly financial reports. Performed work under hazardous conditions applying all safety rules and procedures.

JUN 2017- NOV 2017

METER TECHNICIAN ASSISTANT, TEXAS METER & DEVICES (TMD)

Assisted in testing and installing residential and commercial meters; Interact with customers daily; Operating on handheld MWM. Communicate effectively with administration and staff members; Monitor installations and energy usage in homes or businesses.

AUG 2013 – AUG 2017

SIGNAL SUPPORT SYSTEMS SPECIALIST (25U), ARMY (ACTIVE DUTY)

Maintained 90% uptime on company networks through careful and preventative maintenance.

Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues; Trained both internal and off-site users in repairing and resolving recurring issues; Primarily responsible for working with battlefield signal systems and terminal devices; Restored data, operating systems, files, documents and drivers; Responsible for Installed software and operating systems on 46 company computers; Experience with DAGRS, SINCGARS, JCR, FBCB2, MBITR, BFT, OE-254 Antenna, COM201B Antenna, QEAM Antenna; Managed over $1,000,000 worth of government equipment.

EDUCATION

JUNE 2015

HIGHSCHOOL DIPLOMA, HARKER HEIGHTS HIGHSCHOOL, HARKER HEIGHTS, TX

LICENSE RECEIVED AUGUST 2016

APPRENTICE ELECTRICIAN, Texas Department of Licensing & Regulation (tDLR)

SKILLS

Technical Support

Ability to maintain positive rapport with others

Problem Solving

Cross-Functional Leadership

Excellent personnel management, establishing priorities, and meeting deadlines

Network Administration/Management

Familiar with Microsoft Office; Word, Excel, Power Point, Teams

Managed over $1,000,000 worth of government equipment

Quality Assurance

Troubleshooting

Technical Competence

COMMUNITY SERVICE

Asian Night Market Festival 2019 (Operations Team Management)

-Interact with customers and club members, reconciled sales tickets, assisted in delivering products and various items to the festival.

Austin Crawfish Festival 2017 (Volunteer Coordinator)

-Performed a variety of job duties as a team member. Greeted customers, organizing displays, taking inventory, and assisting in sales as a backup cashier.

-Organized, sorted and handed out food for event, Prepared tickets for attendees.

CERTIFICATIONS/LICENSES

Apprentice Electrician (2018-Current)

Information Technology Fundamentals

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