Customer Service United States

DWAYNE FRANCIS

************@*****.*** 401-***-**** Providence, United States 02905 WWW: https://www.linkedin.com/in/dwaynefrancis97129378

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. An interactive leader who assumes ownership and responsibilities while making positive changes to enhance company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Product Launching

Services promotion

Integrity and Transparency

Marketing Strategy Development

Annual Planning

Team Recruiting and Hiring

Salesforce CRM Software

Change and growth Management

Operational Analysis

Employee Motivation and Performance

PR Strategy

Interpersonal Communication

Energy efficiency analysis

Experience

Posigen Solar Company RI, United States

Residential Energy Specialist

06/2024

Create and set appointments with homeowners to discuss Solar and Energy Efficiency

Participate in Trade shows/Promotions to distribute marketing material and enlist potential customers and homeowners.

General Linen Services Hopkinton, MA

District Manager

01/2024 - 05/2024

Maintained accurate records of employee attendance and payroll information for all stores within the district.

Created and maintained productive relationships with key stakeholders in the district.

Negotiated contracts with suppliers to obtain favorable terms for the district's stores.

Provided leadership and support to gain market share.

Red Bull Distribution Company Taunton, MA

Account Sales Manager

02/2023 – 12/2023

Serviced customer accounts in a safe and productive manner

Managed relationships with customer contacts and products to ensure maximum Red Bull Distribution Company (RBDC) sales

Evaluated competitor's activities

Met monthly goals focusing on sales, distribution, pricing, and new account set up.

Analyzed market trends to identify new opportunities for growth.

National Peoples Co-operative Bank Mandeville, Jamaica

Marketing Officer

10/2018 - 06/2021

Organized promotional events such as trade shows, conferences, and sponsored activities.

Developed creative concepts for advertising campaigns.

Collaborated with internal teams to design effective marketing materials such as brochures, flyers, posters.

Analyzed customer feedback to inform product development decisions.

Assisted in the preparation of budgets and monitored expenses related to marketing initiatives.

Jamaica Biscuit Company Kingston, Jamaica

Area Manager

11/2017 - 02/2018

Oversaw the recruitment process for new staff members including interviewing and training.

Reviewed staffing needs to ensure adequate coverage at all times in stores.

Resolved conflicts between employees or customers in a professional manner.

Developed strategies for increasing sales, market share and customer satisfaction.

Facey Commodity Limited Kingston, Jamaica

Route Sales Supervisor

08/2013 - 06/2015

Researched competitive products and services in order to identify opportunities for improvement within the organization's offerings.

Analyzed financial data from various sources; identified trends impacting overall performance.

Provided ongoing coaching and mentoring support for route sales personnel.

Coordinated promotional activities with marketing team members to drive increased demand for products.

Established relationships with key decision makers at target accounts to generate new business opportunities.

Red Stripe, a Diageo Company Kingston, Jamaica

Route Business Development Executive

08/2011 - 07/2013

Established strong relationships with key decision makers within client organizations.

Analyzed competitor activities in order to understand industry trends and dynamics.

Negotiated contracts with clients for new business development initiatives.

Implemented and planned marketing campaigns using print media and digital platforms.

Collaborated with internal teams to develop tailored solutions for clients' needs.

Carreras Limited Mandeville, Jamaica

Trade Marketing and Distribution Representative

06/2009 - 07/2011

Conducted inventory management of products to ensure accurate stock levels.

Processed returns and exchanges according to established procedures.

Ensured compliance with safety regulations when handling hazardous materials or operating machinery.

Assisted in the loading and unloading of goods from delivery trucks.

Education and Training

University College of The Commonwealth Caribbean Jamaica West Indies

Certificate in Supervisory Management

Facey Commodity Jamaica West Indies

Certificate - Customer Service

UWI- School of Continuing Studies Jamaica West Indies

Certificate in Fundamentals of Marketing

UWI – School of Continuing Studies Jamaica West Indies

Certificate in Microcomputer for Business Applications

References available on request

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