Claims Adjuster Customer Service

Amanda Larkin

478-***-**** ****************@*****.*** 2006 Karl Drive Apt 2205, Warner Robins, Georgia Summary

• Professional claims adjuster with 6+ years of experience analyzing and resolving insurance claims, assisting customers with filing claims, ensuring accurate processing of paperwork, and maintaining good working relationships with all parties involved

• Works well in team environments

• Thorough, honest, and meticulous adjuster with integrity and strong work ethic who takes pride in helping clients resolve claims and handling claims in a timely manner

• Experienced business owner of a small, privately owned company while managing a team of 4-6 employees

Experience

Georgia Farm Bureau Macon, GA

Auto Claims Representative III 12/2023 – Present

• Handling inbound and outbound calls from clients, adverse carries, lawyers, auto field appraisers, and medical providers regarding claims assigned to myself

• Reviewing claims, taking recorded statements, determining liability, handling coverage issues, scheduling vehicle inspections, setting up rentals, and issuing payments

• Working with lawyers regarding medical and legal matters

• Handling some BI claims, handling scheduled releases on all offers made

• Processing subrogation and counter offers in E-Sub Hub GEICO Macon, Georgia

Claims Adjuster/Medical Adjuster 07/2017 – 12/2023

• Handling inbound and outbound calls from clients, adverse carriers, lawyers, and auto damage adjusters regarding claims assigned to myself and my teammates

• Reviewing claims, taking recorded statements, determining liability, scheduling vehicle assignments, and issuing payments

• Work with lawyers, regarding medical and legal matters

• From December 2020 until around April 2022, handled all claims for GEICO, from the state of Michigan. Working hand in hand with a team of amazing claims adjusters and auto damage adjusters to verify, fix, and handle any MI claims that GEICO received. Our combined efforts saved GEICO thousands of dollars

• FPM adjuster handling high volume claims with high dollar medical payouts.

• Schedule is a 40-hour work week with overtime opportunities. GEICO Rewards/Acknowledgements

• 2018: Recognized as #1 adjuster in the Mid-West region for preventing fraud

• 2019: Awarded Silver Chairman Club for ranking in the upper percentile of claims processed and maintaining a high level of customer service throughout the year Peach Beach Tanning Byron, Georgia

Business Owner/Manager 10/2015 - 08/2017

• Managed and trained a team of 4-6 employees in customer service, sales, and maintaining state mandated requirements for cleaning and sanitizing salon equipment

• Organized and prepared all employee work schedules

• Executed payroll and issued paychecks

• Planned and executed all sales, promotions, and price points to increase revenue

• Conducted monthly inventory of office supplies, cleaning supplies, and salon supplies

• Ordered office, cleaning, and salon supplies, adjusted orders according to inventory to ensure the successful operation of salon

• Schedule varied between 48 and 72 hours per week Education

Wesleyan College Macon, Georgia

Business Management (Completed 31 hours towards bachelor’s degree)

• Currently maintaining a 4.0+ GPA

• Received recognition of outstanding academic achievement from The Honors Society of Phi Kappa Phi

• Intends to continue pursuing bachelor’s degree for Business Management Central Georgia Technical College Warner Robins, GA (Completed 24 hours towards associate degree)

• Maintained a 4.0 as well as awarded Presidential Honor Roll each semester attended References

Professional References

• Tiffany Sugermeyer-Morton - Previous Supervisor - 772-***-****

• Shauna Woodard - current teammate - 478-***-**** Personal References

• Shellie Mathews - 912-***-****

• Jillian McMichael - 845-***-****

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