Customer Service Representative
Resume:
Hepi Mateitalo Tausala
Aurora, CO *****
****************@*****.***
Friendly and enthusiastic person who consistently meets customer service satisfaction goals. Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sole Proprietor/Owner
Tausala Concrete-Aurora, CO
January 2021 to Present
• I makes all the management and business decisions. My managerial duties start from when the doors open for business to when you close them for the day. I set the hours of operation and prices for my services
Natural leader
Active Data Online-Portland, OR
January 2018 to Present
Sole Proprietor And Owner) - Business Owner ● Customer-oriented Portland, OR ● Money handling abilities
01/2018 - Current ● Quick learner
● Put together realistic budgets based upon costs and fees for effectively ● Credit card processing operating the business. ● Positive and friendly
● Used print strategies such as newspaper ads, business catalogs and ● Motivated team player marketing brochures to bring in and capture new customer business. ● Credit card transactions
● Monitored processes and procedures, making sure that all met compliance regulations.
● Enhanced business services by posting pictures of every work that we have done. Education
● Resolved all customer complaints in a professional manner while Solderer/Assembler
CTDI-Portland, OR
November 2017 to Present
Created and built firmware to test associate hardware.
● Firmware(Testing Products on Computers)
● Solderer Comcast cable boxes by replacing three little chips and replaced them with a new ones.
● Check for power failures and any other failure such as Ethernet light before modding them.
● Mod a required number or company's goals everyday
● Scan them in a computer at the end of the shift for our everyday records.
● Clean work areas by the end of the shift.
Box Truck Driver
Roman Freight Lines
June 2019 to August 2019
Drive and take amazon deliveries from Amazon warehouse to post offices. Customer Service Representative
Motel 6-Portland, OR
September 2016 to September 2017
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
● Kept office areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
● Answered phone calls, emails and faxes per day, addressing customer inquiries, solving problems and providing them with clean rooms to stay.
● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
● Greeting guests with friendly welcome and assigns them or checked them into their rooms.
● Taking payments by peer-to-peer either cash or credit card payments or take payment by phone.
● Consulted with Manager to resolve discrepancies and create effective solutions.
● Print out reports at the end of my shift and make sure I have the right amount of cash and credit card payments for my shift before clocking out for the day. Education
College in Computer Science
Tonga Institution College
January 2006 to November 2007
High School Diploma
Liahona High School
2004
Skills
• Customer service
• Box Truck
• Firmware
• Ethernet
• Computer Science
• Property management
• Fair Housing regulations
• Yardi
• Microsoft Windows
• Help Desk
Certifications and Licenses
Driver's License
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