Technical Support Customer Service
Resume:
Corey
Green
IT Technical Support
Corey Green
Hyattsville, MD 20783
*****.********@*****.***
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Skills
Seasoned professional with over a decade of experience in customer account management, adept at enhancing client retention and satisfaction. Skilled in persuasive communication, strategic sales, and innovative problem-solving, with a strong foundation in database management and project leadership. Committed to leveraging extensive telecommunications expertise to excel in IT support, focusing on effective troubleshooting and network optimization.
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Experience
Comcast / Customer Account Executive
December 2013 -May 2024, Silver Spring, MD
●Communicated persuasively with 40 clients daily, deciphering needs and articulating product benefits
●Leveraged industry insights to retain customers and avert service downgrades
●Devised innovative long-term sales strategies, fueling consistent business growth
●Enhanced customer retention through improved service interaction techniques
●Initiated customer feedback system to fine-tune service offerings
●Boosted client retention rates by implementing targeted loyalty programs.
●Coached peers in advanced communication techniques, boosting team efficiency.
●Oversaw financial transactions, ensuring precise billing for 500+ clients.
●Streamlined account management processes, enhancing client satisfaction and operational efficiency.
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Education
University of the District of Columbia / Mechanical Engin
August 2004 - December 2005, Washington DC
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Awards
• Diamond award, 2019 Awarded for maintaining excellent customer service
• Multiple "Top Agent" Awards, awarded over several years due to high-level performance over the course of 10 years in the position
• Named agent of the month over 10 times
• Maintained 80% or higher in customer service satisfaction rating through the length of career
• Top level billing agent, CAE Level 4
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