Customer Service Delivery

WOOBENS BRUCE

772-***-**** ************@*****.***

EDUCATION

PROFESSIONAL EXPERIENCE

Exceptional Learners K-12 School - Delmas 83

Classroom Teacher, 2nd Grade -2022-2023

Developed and implemented comprehensive lesson plans for a 2nd grade classroom, encompassing five subjects: English, mathematics, science, social studies, and art. Provided individualized attention and support to students with diverse learning needs, ensuring their academic progress and emotional well-being. Collaborated with parents and guardians to communicate student progress, discuss academic and behavioral concerns, and develop strategies for student improvement. Present University of the People Bachelor's of Health Sciences Rev Cafe

Server - 2020-2022

Played an integral role as a member of the opening team for a small, nonprofit coffee shop in Haiti, contributing to the successful establishment and launch of the business. Assisted in managing daily operations, ensuring smooth workflow and efficient customer service delivery, resulting in a high level of customer satisfaction. Trained and supervised a team of staff members, providing guidance and support to ensure consistent adherence to quality standards and excellent customer service. Collaborated with the management team to develop and implement operational procedures, policies, and training materials to enhance overall efficiency and effectiveness. Global Partners in Peace and Development

Translator - 2016-2020

Translated all Legal Documents for Rèv Cafe and Global Partners Translated Medical Clinic

Translated ministry teams, Bible studies, etc.

SKILLS

Language Fluency

English, French, Haitian Creole

Management

Communication

Innovation

Weis Markets

Front End Associate - 2024

Efficiently manage mobile orders, ensuring timely and accurate selection of items to meet customer specifications and maintain satisfaction. Provide exceptional customer service by actively engaging with customers, addressing inquiries, and assisting with product location and selection. Operate cash register with precision and integrity, processing transactions accurately and efficiently while maintaining a friendly and welcoming demeanor. Monitor and maintain the self-service area, ensuring equipment functionality and cleanliness to facilitate smooth customer experiences. Managed Labor Solutions - Contract to Sixt Car Rental Car Detailer - Present

Receive, clean, and refill 30+ cars each 8 hour shift Collaborate with coworkers to work effectively and efficiently. Handle all vehicles with care and precision