Customer Service Call Center
Resume:
Omar Hernandez Jr.
Call center representative
Sebring, FL 33870
******************@*****.***
Call center representative versed in customer support in high call volume environments. Superior customer service skills and telephone etiquette.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSA - Customer Service Associate
Agero Roadside Assistance-Remote
June 2019 to Present
• Receive inbound calls and dispatch roadside assistance to customers.
• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Investigate and resolve customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner.
Driver
Uber-Miami, FL
March 2016 to Present
• Transport people to their destinations while providing exceptional customer service Customer Service Representative
ResultsCX-Jacksonville, NC
August 2022 to February 2024
Provided Customer service for a health insurance company named Wellcare Warehouse Operator
Medline Industries-Miami, FL
June 2018 to June 2019
• Worked in a Medical supply warehouse
• Took orders and packed items for customer deliveries
• Operated dolly and pallet jack
Fence Installer
Raul Galis Inc-Opa-locka, FL
January 2018 to June 2019
• Helped loading and unloading materials
• Opened holes for fence poles according to plans
• Assisted in building fences
Inventory associate
DISCOVERY STORE-Fort Lauderdale, FL
September 2003 to September 2004
• Maintained inventory count
• Stocked merchandise
• Cashiered
Education
High school or equivalent in High school
Miami Springs Senior High School - Miami Springs, FL 2004
Skills
• Forklift
• Loading
• Order Puller
• Shipping
• Warehouse Associate
• Forklift Operator
• Painting
• Power Tools
• Word
• Phone Etiquette
• Pallet Jack
• Load & Unload
• Shipping & Receiving
• Packaging
• B2B sales
• Time management
• Outside sales
• Account management
• Sales management
• Sales
Languages
• Spanish - Fluent
Certifications and Licenses
Forklift Certified
Driver's License
Passenger Endorsement
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