Director

Zishan Ali Sayyad

Results-Driven Project Manager with a Proven Track Record of Success

Address: Pune, Maharashtra, India, 412202

Phone: +91-808*******

Email: ***************@*****.***

LinkedIn: linkedin.com/in/zishanali-sayyad

Professional Summary

Results-driven Project Manager with a proven track record of success in leading cross-functional teams and delivering projects on time and within budget. I implement efficient methodologies to drive productivity and exceed client expectations. A strong strategic planner with exceptional problem-solving skills and an eye for detail. Demonstrated ability to consistently achieve project goals and deliver high quality results in fast paced environments. Key Skills

● Project Management

● Client Relations & Customer Service

● Social Media Marketing

● Lead Generation & Sales

● Team Training & Development

● Strategic Planning & Execution

● Risk Management

● Data Analysis & Reporting

● Confidential Information Handling

Work Experience

Ascanius Private Limited

Director

June 2022 - Present

● Managed multiple projects simultaneously, ensuring completion on time and within budget.

● Developed and implemented project plans, collaborating with cross-functional teams.

● Resolved project risks and challenges, maintaining effective communication with stakeholders.

● Created and maintained sales system automations for US-based clients.

● Handled large-scale databases for lead management using Airtable, Clay, Excel, and Google Sheets.

● Generated leads for clients using multiple platforms such as LinkedIn, Sales Navigator, Facebook, Twitter, and Instagram.

● Generated and nurtured leads across multiple platforms, assisting in the closing process. Wishup.co

VA

December 2021 - September 2022

Social Media Management

● Handled customer inquiries and complaints, achieving a 95% satisfaction rate.

● Resolved customer issues promptly and efficiently, reducing resolution time by 30%.

● Surpassed customer satisfaction goals by 15% through effective problem-solving and communication.

Social Media Management

● Developed and implemented social media marketing strategies, increasing engagement by 20%.

● Managed and grew social media accounts on platforms including Facebook, Twitter, and Instagram, increasing follower count by 25%.

● Created and scheduled compelling social media posts, boosting content reach and user interaction.

● Monitored social media activity and responded to comments and questions within 24 hours, enhancing customer engagement and satisfaction. Project Management

● Oversaw project management from conception to delivery, increasing product sales by 15%.

● Collaborated with cross-functional teams to develop and implement project plans.

● Proactively identified and resolved project risks and challenges, maintaining project momentum and quality.

● Effectively communicated with project stakeholders, including clients, team members, and executives, to ensure alignment and satisfaction. Void Consulting Services & Solutions (P) Ltd, Pune, Maharashtra, India Senior Process Associate Project Management Office July 2021 - December 2021

● Managed 3 projects with a combined budget of $100,000 and led a team of 50 employees, delivering all projects on time and within budget.

● Trained new employees on company policies, procedures, and products, improving onboarding efficiency and employee readiness.

● Conducted product training for customers and sales demos for potential clients, enhancing product understanding and customer satisfaction.

● Managed product delivery, ensuring that products were delivered on time and within budget.

● Oversaw product delivery processes, ensuring timely and budget-compliant deliveries. Operations Team Lead

January 2021 - June 2021

● Oversaw the development and delivery of training programs for new recruits.

● Provided guidance and support to new recruits to ensure a smooth onboarding process.

● Oversaw the development and delivery of training programs for K-12 teachers, ensuring effective use of new technologies.

● Managed inter-team communications to ensure effective collaboration.

● Facilitated communication between teams to resolve any issues.

● Managed client escalations to ensure quick and efficient resolution of client issues.

● Built relationships with clients to ensure satisfaction with the company's products and services.

● Ran point on product delivery, ensuring products were delivered on time and within budget.

Sales Interns Team Lead

January 2021 - May 2021

● Developed and delivered comprehensive sales training programs for interns, enhancing their skills and knowledge.

● Provided guidance and support to interns, holding daily scrums to facilitate communication and collaboration.

● Participated in sales calls and demos to help interns convert leads into clients.

● Successfully trained interns on the sales process, resulting in a 200% increase in sales. Operations Team Member

September 2020 - January 2021

● Oversaw the development and delivery of training programs for new recruits and K-12 teachers.

● Provided continuous guidance and support to new recruits and K-12 teachers, enhancing their skills and performance.

● Managed inter-team communications to ensure effective teamwork.

● Facilitated communication between teams to resolve issues.

● Efficiently handled client escalations, ensuring prompt resolution and maintaining high client satisfaction.

● Cultivated strong relationships with clients, ensuring their satisfaction with the company's products and services.

● Oversaw product delivery, ensuring timely and budget-compliant completion. Business Development Executive

May 2020 - September 2020

● Developed and implemented lead generation strategies.

● Created and managed lead generation campaigns.

● Qualified leads and identified opportunities.

● Made cold calls to potential customers, building relationships and identifying opportunities.

● Presented sales proposals, negotiated contracts, and closed deals, exceeding sales goals by 300%.

● Provided excellent post-sales customer service, resolving issues and building relationships with customers.

Psychology Intern

February 2020 - May 2020

● Administered psychological tests, including IQ tests, personality tests, and achievement tests.

● Scored and interpreted test results, compiling detailed reports on findings to guide further action.

● Provided individual and group counseling to students, helping them develop coping skills and the achievement of personal and academic goals.

● Referred students to additional resources and support services as needed, ensuring comprehensive care and support.

Crossword Bookstores, Pune, Maharashtra, India

Store Employee

January 2019 - January 2020

● Exceeded sales goals by an average of 10%.

● Answered customer questions and resolved customer issues.

● Cultivated relationships with customers, enhancing their shopping experience and encouraging repeat business.

● Handled customer complaints, ensuring satisfactory resolutions.

● Managed store maintenance to keep the store organized and welcoming.

● Oversaw inventory management, including stock control and order placement. Education

Bachelor of Arts (BA) in Psychology & Business Management January 2018 - December 2021

Indira Gandhi National Open University

References

Available upon request

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