Support Engineer Customer Service

KHAN IRSHAD AHMED

E-Mail : *************@*****.***

Tel : +918*********

Profile Summary

Results-driven Information Technology professional with versatile and cross-platform experience in systems and network architecture, implementation, integration, security, and administration in local and remote environments for diverse clients. Abreast with latest technologies and a self-learner with creative, conceptual, analytical, problem solving and customer service skills. Involved in application support teams in administration, installation, client/server hardware, software peripherals and network systems for Microsoft Operating Systems .Proven successful in delivering multi-platform design of Internet and client/server/database related applications.

Experience Summary

Working as a Hardware & Network Engineer

At Porwal Systems & Services, Chembur.

From August, 2009 to November, 2010.

Working as a Desktop / Server

Support Engineer at Aanjaneya Lifecare Ltd.

From January 2011 To October 2015.

Working as a Desktop / Server

Support Engineer at Aaquaries Global Industries Limited

From March 2016 To Continuing..

Managerial Responsibilities

Implement software solutions and improvements to the hardware infrastructure, and obtain feedback from users to determine the effectiveness of these systems.

Monitor developments in the fields of IT and Systems, identifying and recommending new systems which would enhance or replace existing systems cost-effectively.

Ensure the stability, availability and speed of the IT infrastructure

Manage IT Support to ensure good service to internal users experiencing hardware, software and network problems.

Develop and maintain a close working relationship with departments, thus ensuring IT meets operational needs.

Building a good End-User relationship.

Technical Responsibilities

Installation and configuring Windows Xp, Vista, Win7, Server 2003, Server 2008, Server 2012,

Installation and administration of active directory DNS service

Troubleshooting of Active Directory via event viewer

Managing, Maintaining & taking Daily Backup of Tally Server.

Day to day monitoring of windows servers & its services.

Taking system state backup of Active Directory database.

Creating user’s roaming profiles & troubleshooting too.

Managing Organizational Unit & configuring Group Policy.

Configuring Maintaining Mail Programs Like Outlook Express, MS Outlook, Mozila Thunderbird, Windows Live Mail, IncrediMail,

Maintaining LAN, WAN, MAN, WLAN.

Keep maintenance logs, records to cover passwords, configurations, and uncommon systems behavior.

Maintaining a inventory record of all hardware’s

Setup an antivirus server and deploying the antivirus client application using console manager in all client machines.

Remote installations using remote access tools

EDUCATIONAL PROFILE

SSC Passed.

HSC Passed.

Diploma In Hardware & Network Engineering – M.H. Saboo Siddik Engieering College Mumbai.

Analytical Skills : Analyze the technical and managerial issues easily

Learning : Ability to grasp and learn novel ideas quickly

Adaptability : Can easily adapt to varied changes in any environment

PERSONAL PROFILE

Name : Irshad Ahmed Khan

Date of Birth : 25-10-1984

Sex : Male

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, Marathi.

Permannent Address : Plot No : 45, Room No : 179-1,

: Shivaji Nagar, Govandi,

: Mumbai – 400043.

DECLARATION

I hereby declare that all the above-mentioned details are true and correct to the best of my knowledge.

( IRSHAD AHMED KHAN )

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