Front Desk Customer Services
Resume:
M
MOGWAPE THEODORAH MALAPANE
*****************@*****.***
Arlington, TX
EDUCATION
Penn Foster
USA -
Medical Coding & Billing
St Ignatius College RSA -
Customer Services
Kopano High School
RSA -
High School Diploma
SUMMARY
Self-motivated and a great team player. Customer Services Professional seeking for better opportunities. Skilled in Training Staff and Establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Results-oriented and effective at uncovering customer needs, finding solutions and handling objections.
SKILLS
Cash Flow Management
Customer Services
MS Office Suite
Computer Literate
Hotel Front Desk Experience
Hotel Nigh Audit Experience
Staff Management
WORK EXPERIENCE
Courtyard Marriott - Front Desk Receptionist
Arlington, TX • 07/2022 - Current
Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Maintain accurate cash sheet. Responsible for cash drawer balancing
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Take and record reservations with accuracy. Confirm as requested.
Southwest Farmers Market - General Manager
Arlington, TX • 02/2019 – 02/2022
Oversee the day-today business operations of the store
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Managing Vendor relationships & Orders
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
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