Customer Service Representative
Resume:
Tcheka Tucker
Customer Service Representative
Raleigh, NC 27601
********@*****.***
I am a highly motivated individual who takes pride in my work. I want to perform my role in a timely and efficient manner while producing good quality work. I want to grow in my knowledge and experience while helping the organization to be successful. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier
MGM Cafe-Louisburg, NC
January 2024 to June 2024
• Assist customers with cash pay outs
• Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Completes transactions accurately
Customer Service Representative
Afni-Mobile, AL
November 2022 to October 2023
• Took inbound customer calls that were switching cellphone providers and porting their number to a major cellphone provider.
• Learn and uncover customers’ needs by creating connections and asking the right questions. COVID-19 Tester
United Providers of Health-Raleigh-Durham, NC
May 2022 to July 2022
• Create and keep track of the number of completed COVID tests completed;
• responsible for ensuring testing sites are clean before after testing, ensuring PPE is worn and adequately stocked at each testing site;
• ensure each person tested has been notified of the test results. Specimen Accessioner
Mako Medical Laboratories-Henderson, NC
September 2021 to April 2022
• Receive, properly sort, handle and accession samples for analysis
• Review sample requisitions for acceptable criteria and process appropriately
• Ensure all clinical data is accurately entered into the laboratory information system
• Enter demographic information on patients into laboratory information system
• Resolve and document problem samples
Customer Service Representative
CSRA-Raleigh, NC
August 2017 to November 2018
• A processing agent for the North Carolina Department of Health and Human Services (NC DHHS)
• Analyze inquiries through use of personal knowledge of the particular functional subject matter.
• process transactions by telephone, internet, and correspondence from customers and representatives
• Help providers understand the online Re-credentialing/Re-verification process in NCTracks. Customer Service Representative
Conduent- Wage Works-Raleigh, NC
May 2017 to August 2017
• Help participants with their flexible spending accounts
• Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner
• Interact with customers to provide answers to inquiries about Wage Works services. Customer Service Professional
Manpower-Blue Cross Blue Shield-Durham, NC
August 2016 to February 2017
• Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner.
• Educate and encourage customers on use of alternative delivery channels including self-service, web, etc.
• Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact.
• Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.
Customer Care Pharmacy Technician
Xerox-Henderson, NC
July 2012 to April 2016
• Evaluated and authorized approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria. Assist customers and Medical Staff via telephone.
• Determined appropriateness for medications.
• Communicated decision to physicians, physician's office staff, medical management staff, and/or pharmacists.
• Escalated requests to Pharmacist when request requires extensive clinical review or denial. Customer Service Representative
West Corporation-Rocky Mount, NC
July 2009 to July 2012
• Responsible for providing expertise and customer service support to members, customers, and/or providers
Data Entry Operator
SC Data Inc-Raleigh, NC
January 2005 to February 2008
• Entered data from thousands of surveys and other documents with 99.5% accuracy.
• Keep information confidential
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Verify entered data by reviewing, changing or deleting the entered information Education
Diploma
Louisburg High School - Louisburg, NC
August 1994 to June 1996
Skills
• LOTUS NOTES
• MICROSOFT OFFICE
• OUTLOOK
• WINDOWS 2000
• Call Center
• Customer Service
• Insurance Verification
• Typing
• Data entry
• Medical Terminology
• Computer skills
• Typing
• Customer service
• Hospitality
• Microsoft Outlook
• HIPAA
• Time management
• Customer relationship management
• Guest services
Additional Information
Skills
• Ability to adapt to a changing environment and handle multiple priorities
• Strong attention to detail
• Analytical and problem-solving skills
• Ability to answer a high volume of calls and emails daily
• Patience and listening skills
Contact this candidate