Management Resume Abridged

Qualifications

Management skills including, but not limited to the following: Staff management, property management, interviewing, shift scheduling, the execution of sales strategies, customer service, operational goals, team building, supervising, training, motivation and coaching, monitoring staff compliance to company programs and policy standards.

Training includes: Office Management, State programs for housing projects, Sales Manager Training, Operational Sales Training, Audit School, Diversity in the Workplace, Fair Housing, The Adult Learning Principles, Quality Assurance, Financial Management, Performance Management I & II, Shortage Control, Daily & Non Daily Ordering Certification, and Peer Based Improvement, Safety Standards and Practice, multiple MBA classes.

Proficient in: Running teams, project management, project planning/logistics, research, high audit scores, interpersonal effectiveness, problem-solving/decision making, prioritizing, multi-tasking, meeting or exceeding deadlines, income and asset verification and planning/organizing office projects.

Strongly functional in: Operation of PC, LDT handheld devices, cash register, and other electronic equipment.

Excellent in: communications both verbal and written.

Education

Texas A&M University-Texarkana

Master of Business Administration

Honors: Honor Roll, Honors Scholarship, received 2nd year grad student status in 1st semester.

Texas A&M University-Texarkana

Bachelor of Mass Communications

Honors: Honors Program; Mass Communications Club: Officer Positions- President and Treasurer (Spring 2011) Treasurer (Fall 2010),; Mass Communications Club was nominated and won for Campus Organization of The Year during my term as president; Campus Activities Board (2010-2011); A&M Honor Roll (Fall 2010); Student of The Year Award for Mass Communications (2010-2011), the only student in my department to receive this award.

Texarkana College

Associate of Journalism

Honors: Phi Theta Kappa Honors Society: Officer’s position- Secretary; Who’s Who Among Students in American Colleges & Universities; Award for Best Feature Story- Texas Intercollegiate Press Association. Dean’s List multiple times.

Associate of Applied Arts & Science (focus on music)

Received two degrees at the same time – Status on both: With Honors

Relevant Experience

ConAm Management – 2016 – Present: Community Manager

Manage a community of 90 units with an occupancy of 360 people, previous property was 150 units with an occupancy of 285 people. While covering properties for managers, will sometimes manage 3 properties at a time.

Schedule, delegate and lead staff.

Train and mentor new mangers.

Creating and maintaining leases, in accordance with annual and interim certifications.

Assuring residential compliance with leases and community guidelines.

Handling resident complaints and taking action.

Watching budgets and adjust accordingly.

Printing reports and analyzing data, keeping logs for various types of reports.

Entering and removing work orders.

Creating legal documents and notices for distribution.

Keeping multiple trackers and spreadsheets.

Invoicing, filing, and banking.

Organizing and executing inspections of all types.

Creating help desk tickets for IT and compliance.

Communicating and working with the compliance auditor to get files through on time, while assuring regulation compliance and guidelines for multiple state programs

Run background checks on applicants, as well as income and asset verification.

Word and Excel, BP, Yardi, Onsite and other ConAm and company specific software, as well as multiple ordering software platforms.

JC Penney – 2014 – 2016: Service Specialist (CSR)

Registrar of Voters – 2014: Touchscreen Inspector

Dr. Sharma – 2012 - 2013: Physical Therapy Assistant/Receptionist

The Road Map -- 2011-2012: Bartender

Various jobs & internships in journalism, media and communications - 2007-2012: Journalist

See journalism resume for details, available upon request.

Clip Book also available upon request.

Rent-A-Center – 2008 - 2010: Sales Manager

Daily operations, including, paper work, bank deposits, and opened/closed location.

Provided alternative finance and excellent customer service.

Worked up quotes for payments and typed up contracts using company software.

Created customer files and contracts.

Transferred customer accounts to Rent-A-Center locations.

Tuesday Morning – 2006 - 2008: Assistant Manager

Managed daily operations of the store.

Training and assignment delegation of employees

Approval for all discounts and returns to the business.

Merchandise control and monitoring for internal and external theft.

7-Eleven, Inc. – 2005 - 2006: Manager

Coached and trained staff using the “adult learning principles” along with use of “two-way effective communications” while providing employees with positive and corrective feedback.

Utilized all shortage control tools daily, to maintain safety of staff, protect company assets, and build infrastructure within the business.

Ordered daily and non-daily merchandise by way of forecast from daily data.

Monitored and built merchandise sales with fresh food sales, while I attained and surpassed company goals.

Practiced retailer initiatives by analyzing scientific data to provide customers with the newest and most needed products.

Rogue Fashion – 2003 - 2007: Business Owner

Chose & ordered merchandise by what was popular in specific areas.

Traveled to locations for onsite sales.

Special orders, shipping and receiving of inventory.

Priced products and mark downs by going rates in specific regions.

Ordering and buying of business equipment and computer programs for the business.

Book keeping/Accounting, and paying state sales taxes quarterly.

Waldenbooks – 1994 - 2003: Manager

Achieved customer service and operational standards by supervising a staff to implement strategies in order to maximize sales and profitability. – 100% on Mystery Shops

Monitored and ensured staff compliance to company policies, programs, and standards. Implemented prescribed merchandising programs and marketing standards, by maintaining and enhancing the efficiency of store operations.

Recruited, selected, and trained staff, while providing oral and written performance feedback to them.

Applied equitable work standards and human resource policies.

Communicated with District Manager, Regional Director, and Home Office on issues that affect achievement of store goals.

Builders Emporium – 1992 -1994: Assistant Manager/Customer Service Specialist

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