Data Entry Customer Service

ELNA ROSEUS

Miramar, FL 786-***-**** + ******@*****.**

Medical Billing and Coding Professional

Billing/Coding Healthcare Policies and Procedures Process Management

Patient Documentation and Communication Third Party Communication

Keiser University Graduate offering competency within a full range of billing, administrative, and customer service

procedures. Over ten years of experience within customer centric environments. Adept at delivering customer

satisfaction through the proper channeling of expectations. Well organized with academic track record that

demonstrates proven self-motivation, high follow through skills an initiative, and to achieve career goals, Fluent in

French and Creole. Proficient in MS Office Suite

Value Added Areas of Competency

+ Medical Office Management ‘+ Multi-task/Detail Oriented

Administrative Support ‘+ Scheduling/Workflow Management

‘© Database/Data Entry © Accounts Administration

‘Patient Documentation ‘+ Problem Resolution

Record Keeping ‘Customer Relationship Management

QUALIFICATION HIGHLIGHTS

+ Skilled in all aspects of office administration, reception, data entry, coordinating with staff, and scheduling

appointments

* Communication skills demonstrated through verbal and writing abilities, customer/patient relations,

professional interaction, and the ability to produce in-depth reports and correspondence

+ Compute bills, collect payments, post charges, adjustments, and make changes accurately for customers,

+ Work efficiently and effectively; ability to learn and excel at new skills and programs. Work autonomously and as

‘a team player to get tasks done accurately

* Creative problem-solver. Identify problems/needs and initiate logical, effective solutions; consider entire issue at

hand and focus on real impact of decisions and actions.

EDUCATION

Keiser University, Fort Lauderdale, FL + Associate of Science, Medical Billing and Coding « July 2021

Relevant Coursework: Anatomy & Physiology Terminology

+ CPT-8/HCPCS Coding, © Coding Cases Practice Experience

* Basic ICD-10 Coding ‘© Computerized Medical Office Management

* Pathophysiology for HIM * Office Procedures with Insurance

Miami-Dade College, Miami, FL Associate of Arts, 2012

Lindsey Hopkins Technical Education Center, Miami, FL » Cosmetology Technician, Graduated date 12/08

PROFESSIONAL EXPERIENCE

Guest Services Pier Agent, Royal Caribbean Cruise Line Inc., Miami, FL 7/2008 to Present

Front Desk Agent, Fontainebleau Hotel, Miami Beach, FL 7/2017 to 11/2018

Customer Service Representative, Chic Couture Online, Broward, FL 4/2016 to 5/2017

Cashier/Sales Associate, Women’s Fashion Clothing Inc. Miami, FL 5/2006 to 3/2008

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