Customer Service Office Manager

alicezielinski***@Noelle gmail.Sanchez com San Antonio, TX

WORK HISTORY

Office Manager (Management) at Low Price Trailers

**/**** - **/**** (6 years)

*Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.*Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.*Interpret and communicate work procedures and company policies to staff.*Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.*Resolve customer complaints or answer customers questions regarding policies and procedures.*Develop or update procedures, policies, or standards.*Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.*Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.*Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action.*Implement corporate or departmental policies, procedures, and service standards in conjunction with management.*Make recommendations to management concerning such issues as staffing decisions or procedural changes.*Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.*Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.*Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.*Arrange for necessary maintenance or repair work.*Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.*Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.*Coordinate activities with other supervisory personnel or with other work units or departments.*Train or instruct employees in job duties or company policies or arrange for training to be provided.*Monitor inventory levels and requisition or purchase supplies as needed.

Package Handler at FedEx ground

05/2022 - 08/2022 (4 months)

*Attach identifying tags to containers or mark them with identifying information.*Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards.

Delivery associate at Amazon XL

08/2022 - 11/2023 (1 year)

Insurance agent at Globe Life Accident Insurance Company 12/2023 - 04/2024 (5 months)

Account representative at Rivercity Pressure Cleaning Equipment 04/2024 - Current (4 months)

EDUCATION

Home school

Graduated 2019

General Studies

SKILLS

Microsoft Office, 15 years

Management, 3 years

Customer Service, 15 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Carlos Patricio Inga

Twitter, https://Twitter

Linkedin, https://Email

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 3 years

I have a security clearance

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