Data Entry Customer Services

George S. Davis

**** *** **** ***, ************, MD 20866

Home Phone 301-***-**** Cell 240-***-****, Email Address - **************@*****.***

Highly accomplish leader with solid experience in Contract Administration, Juvenile Case Management, supervision, customer services, medical insurance, training and coaching. Currently in search of an administration position that will provide an opportunity to broaden my professional experience and to provide upward mobility.

CORE COMPETENCIES

● Effective Leadership ● Coaching Track & Field ● Data Entry

● Microsoft Word ● Customer Services ● Training Instructor

● Microsoft Excel ● Microsoft Outlook ● Power Point

MONTGOMERY COUNTY PUBLIC SCHOOL ● March 2023 to Present

Substitute Teacher

•Supervise students in the event their regular teacher is absent

•Managing classroom behavior and interpreting teacher's lesson plans

•Reporting attendance and tardiness to the main office

DEPARTMENT OF YOUTH REHABILITATION SERVICES (DYRS) ● April 2012 to June 2022

Juvenile Case Manager and Contractor Administrator

•Verifying Providers’ invoices to be sent to Procurement

•Implement Vendor’s Performance Evaluation Electronically

•Investigate Unusual Incidents at Group, Foster and Shelter Homes

•Make sure Providers are compliant with Chapter 62 and their Human Care Agreement

•Audit Group Home Files

•Conduct Physical Plant Inspection of Group, Foster and Shelter Homes

•Provide site visits

•Provide Plan of Corrections for Providers’ discrepancies

•Provide supervision for all committed youth for the duration of his or her commitment to DYRS

•Create an Individual Development Plan to assess youth’s needs

•Ensure all youths on his or her case load are connected to appropriate services

•Develop court reports and advocate for youth in court hearings

•Provide sanctions against youth when warranted

•Coordinate with families and other agencies to assess youth’s needs

•Prepare Revocation packages to determine youth’s supervision level

•Audit Group Homes to insure they are compliant to DYRS’ regulations

•Provide Positive Youth Development (PYD) training to group home’s staff

DEPARTMENT OF JUVENILE SERVICES (DJS) ● March 2006 to April 2012

Case Management Specialist

•Monitor and supervise youth under DJS

•Interact with youth and family to develop an Individual Case Plan

•Travel to in-state and out-of-state facilities to monitor youth under DJS supervision

•Attend court hearings on behalf of the youth

•Responsible for maintaining youth’s case history by ensuring that records, narrative, statistical data and reports are correctly completed.

Montgomery County Public School ● April 2005 to February 2006

Substitute Teacher

•Work on-call, filling in for a teacher who is absent, allowing the learning process to continue uninterrupted.

ROFFE ENTERPRSE, INC. T/A H.H.C. GROUP ● January 2004 to March 2005

Concurrent Billing Supervisor

•Supervise/train associates in Concurrent Billing department

•Provide daily phone calls to health care providers to retrieve pending claims for payment

•Generate and process invoices to Clients via fax or email as needed

•Maintain associates’ attendance, timesheet, vacation, personal leave, sick time and payroll

MCKESSON-HBOC AMISYS AND COMPANY ● October 1997 to December 2004

Account Manager

•Support configuration, hardware/software upgrade of McKesson-HBOC AMISYS subsystem

•Research, modem files to resolve clients’ issues and provide analytical support

•Traveled to clients’ site and conduct business evaluations

•Helped with trouble shooting and auditing for the help desk department

•Utilized AMISYS Programming Language (Cobol & NT) to perform daily task

CLAIMS ADMINISTRATION CORPORATION (CAC) ● May 1988 to September 1997

Corporate Training Specialist

•Trained over 300 employees on health insurance benefits and system software

•Developed training manuals and instructional guides for Medical Claims Classes

•Promoted the health plan to over 3500 perspective clients during Open Season

•Selected to travel to CAC’s regional offices to conduct training to newly hired employees

UNITED STATES AIR FORCE ● February 1985 TO April 1988

Assistance Training Manager

•Conduct and scheduled training classes for Base Supply’s personnel and their customers

•Monitored personnel’s on the training needs according to the Air Force Specialty Code

•Provided testing materials for the Weighted Airman Promotion System (WASP)

Educational Background ● B.A. in Sociology (August 1984)

CLEMSON UNIVERSITY – CLEMSON SOUTH CAROLINA

Honors & Achievements

•December 2003 Employee of the Month and H.H.C. Group Newsletter feature employee

•Three time All-American and 1980 Olympic Trial Qualifier in the 200 meters

•Selected and completed the United State Air Force (USAF) Supervisor/Management Series

•Graduated from Non-Commission Officer (NCO) School

•Selected student leader at Lowry Air Force Base Technical School in Colorado

•12 years as an Assistant Head Track Coach with the Gaithersburg Firebirds Athletic Club

•6 years as a United States Association of Track and Field Official

•Completed the Maryland Inspector Course in 2016

(References available upon request)

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