Project Management Product Marketing
Resume:
Selina Best
Project Coordinator
****************@*****.*** • 404-***-****
• Douglasville, GA 30134
Growth-focused and highly dynamic professional with experience in managing entire business operations with focus on achieving set targets. Instrumental at spearheading all aspects of projects from initial planning to successful execution. Skilled in identifying new opportunities, formulating growth plans, and implementing practical approaches to drive business profitability. Skilled in developing effective solutions and offering best products / services based on client needs to deliver excellent experience and attain highest satisfaction. Refined communicator with exceptional interpersonal, problem-solving, and critical-thinking skills; able to build strong client relationships, negotiate contract terms, and provide effective solutions to complex issues. Expert at promoting a collaborative culture and team building.
Areas of Expertise
•Business Operations Management
•Project Cycle Administration
•Quality & Compliance Assurance
•Tracking & Reporting Analysis
•CRM
•Sales & Revenue Growth
•Strategic Planning & Execution
•Administrative Support
•Project Management
•Change Order Management
•Client Service & Satisfaction
•Contract Management
•Complex Issues Resolution
•Vendor / Client Networking
•Account Management
Professional Experience
NSC Global, London, UK 11/2023 – Present
Account Support Manager
Collaborate with sales directors and external customers to gather business requirements to perform contracted services. Develop customer quotes and process purchase orders in a timely manner. First point of contact for customer quotes, purchase orders, operational issues. Ensures order placement and obtain current delivery times.
Provide weekly status updates on quotes, purchase orders and delivery.
Collaborate with sales directors and external customers for business requirements gathering.
Produce and manage customer quotations, orders, and requests.
Document and track customer quotes along with revenue and margin %.
Vtech Solutions, Lawrenceville, GA 03/2023 – 07/2023
Business Relationship Manager (4-month contract)
Facilitated senior executives meetings in fulfilling duties as a technology consultant across multiple ventures. Partnered with executive leadership and internal stakeholders to conduct technical project status meetings. Met with political officers of the court to elicit technical requirements of their business unit. Developed and reviewed the business requirements document with project managers for proposed technical initiatives.
Functioned as a primary liaison for managing escalations and guaranteeing fulfillment of internal customers’ requirements.
Aided in establishing and maintaining SharePoint platform, dashboards, and accurate reports.
AT&T, Atlanta, GA
Senior Business Management 10/2021 – 12/2022
Organized internal project review meetings and formulated performance reports for aligning resources and confirming communication with leadership. Developed standard operating procedures (SOPs) to enhance comprehension and implementation of internal procedures. Steered bi-weekly cross-functional project status meetings.
Provided administrative support and progress reports to leadership and project managers to guarantee adherence to timelines. Utilized MS Excel on daily basis to compile, monitor, and present performance metrics to senior leadership.
Assured software compliance and regulatory requisites in anticipation of internal audits.
Boosted 20% customer complaint resolution by engineering internal workflow.
Onboarded over two hundred contractors in partnership with senior manager.
AT&T, Atlanta, GA
Assistant Chief of Staff, Operations 09/ 2013 – 10/2021
Engaged in executive weekly contract review sessions with internal and external clients for precise relocation and establishment of data centers in line with contract requirements. SharePoint administrator of entire organization content sites, user permissions, and content curation. Conducted leadership weekly change management reviews to evaluate change impacts and present performance updates with effective insights.
Developed Excel spreadsheets, reports, and PowerPoint presentations for 60+ interdepartmental meetings.
Guaranteed 100% accuracy in data center installation by facilitating contract-based solutions.
Leveraged Excel's features to compile performance metrics and create informative dashboards.
Coordinated with SharePoint development team throughout preliminary design assessments, integration testing, and software acceptance evaluations.
AT&T, Atlanta, GA
Lead Logistics Analyst – Supply Chain 12/2009 – 09/2013
Supported external developers in revamping new GUI interface for Device Support Center Ticketing systems. Executed network enhancements, integrated new functionalities, and refined customer intake procedure. Engaged in system upgrades and produced effective standard operating instructions guide. Conducted quarterly audits to ensure preservation of data integrity and customer privacy.
Supervised day-to-day system administration of Mobile Device Support Centers' ticketing system, spanning 27 Support Centers across nine states.
Earned AT&T Customer Awards Recognition Award for optimizing customer intake procedure in 27 Device Support Centers.
Lowered customer wait time from 15 minutes to five minutes.
Additional Experience
Manager, Product Development – Marketing Manager, Process Improvement – Sales, AT&T, Inc., Atlanta, GA
Broker, Best Executives Realty, Residential Real Estate, Atlanta, GA
Business Analyst – Business Operations, Bellsouth, Atlanta, GA
Project Manager – Global Homeland Security Project, INNOLOG, McLean, VA
Project Manager SDLC S/W Verification Engineer – Nortel Networks, Research Triangle Park, NC
Education
Bachelor of Science in Computer Science
North Carolina A&T State University, Greensboro, NC
Certifications
Six Sigma LEAN Six Sigma Green Belt
Technical Proficiencies
Microsoft Office Suite SharePoint SDLC CRM Telecommunications Technical Writing Project Management Power BI
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