Customer Service D C

FONDA MOORE *****.*****@*****.***

240-***-****

Oxon Hill MD 20745

SUMMARY

Meticulous, results-driven professional with extensive experience delivering safe and efficient customer service in the transportation and public service sectors. Organized and hardworking with superior multitasking and time management skills.

AREAS OF EXPERTISE

• DOT Regulations and

Safety Protocols

• Process Improvement

• Efficient and Cost-

Conscious

• Deadline Driven

• Reports & Documentation

• Customer Safety and

Suicide Prevention

Training

• Relationship &

Rapport Building

• Regulatory

Compliance

• Safety Minded

EXPERIENCE

Washington Metropolitan Area Transit Authority (WMATA), Washington, D.C Metrorail Train Operator August 2009 – Present

• Responsible for the safe, timely, and proper operation of WMATA Transit’s subway cars and trains.

• Prepares and submits accident and incident reports in accordance with established guidelines. Communicates via radio and PA system, announcing locations and emergencies to the public or Operation Command Center.

• Checks rail cars daily to ensure that mechanical, safety, and emergency equipment is in good working order and function.

• Contacts designated personnel regarding various emergencies such as medical emergencies, vehicle malfunctions, vehicle evacuations etc. and/or circumstances that may affect service such as heavy traffic, road hazards, road obstructions etc.

Washington Metropolitan Area Transit Authority (WMATA), Washington, D.C Metrorail Bus Operator August 2000 – August 2009

• Responsible for delivering safe and timely public transportation service through the safe operation of the WMATA commercial passenger buses.

• Ensured routes were completed on schedule while providing courteous and professional customer service.

• Adhered to all safety and traffic rules, regulations, policies, and procedures to ensure the well-being of all WMATA customers, employees, and the general public.

• Maintained designated route schedules safely and efficiently.

• Assisted passengers when entering and exiting upon request or on an as needed basis.

• -Reported situations involving disruptive passengers and properly followed all safety and precautionary measures using documented procedures and sound judgement.

• Maintained professionalism while under stress and exercised efficient time management. MILITARY

U.S. Army 1980 – 1987

U.S. Army Reserves, Drill Sergeant

Military Police

EDUCATION

Woodrow Wilson Senior High School

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