Customer Service Operations Manager
Resume:
Michelle Eastman
Rossville, Indiana, 46065
*******.**@*******.***
EDUCATION
Purdue University Global January 2023 – Present
Health Sciences – Certified Coding and Billing
EMPLOYMENT
IU Medical Services, Lafayette IN
Specialty Scheduling April 2024 – Present
•All specialist schedule for physician appointments
•All Scheduling for testing
•Triaging patients for priority care
•Outbound/Inbound scheduling for referrals
Apple-Daleville, IN
Customer service center (Remote) November 2018 – February 2020
•Networked IT issues such as outages and resetting equipment
•Detailed instruction and education on equipment
•Specifically used Remote communication skills
Schneider National-Indianapolis, IN
Operations Manager September 2006-March 2012
•Scheduled freight to destination and returned cargo on time
•Managed employees' needs when they broke down, such as garage and emergency assistants
•Scheduled time off by Federal regulations and personal request
PROFESSIONAL CERTIFICATIONS AND LICENSE
•Certified AHIMA Member ID: 2976941
•Certified Medical Billing and Coding Specialist – National Healthcareer Association (NHA) Certification #E2L2Y4L8
•Introduction to Health Sciences Certification – Purdue University
•Customer Service Certification – Purdue University
•COVID-19 Tracing Certification – Purdue University
•Professionalism: Theory and Practice in the Global Workplace Certification – Purdue University
•Humanities and Culture Certification – Purdue University
•Customer Service Certification – Purdue University
•Remote Work Certifications - Purdue University
•Health Across the Gender Spectrum – Stanford School of Medicine
•International Women’s Health and Human Rights – Stanford School of Medicine
SKILLS
•ICD-10-PCS, CM, CPT, HCPCS
•3M encoding
•EHR
•AHIMA
•Medical terminology
•Anatomy
•Pharmacology
•Critical Thinking
•Process Improvement
•Communication
•Federal and State Compliance Management
•Project Planning, Development, and execution
•Data analysis
•Quality Assurance
•Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, PowerPoint
•Negotiation Skills
•Conflict Resolution
Cerner
REFERENCES
Deb Dunham
Union County Treasurer Chesterfield, IN
Chris Guyre
Production/Promoter/Sales Marion, IN
Ryan Priest
Floor Supervisor Michigan City, IN
Leah Fuller
Non-Profit Project Manager Anderson, IN
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