Customer Service Information Security

Louis Fabela

Rancho Cucamonga, CA *****

Phone: 909-***-**** // *****.******@*****.***

Veteran DV>30% Disability

Professional Summary:

Experienced physical and information security including criminal investigating professional. Military Veteran with proven leadership capabilities. Skilled in multitasking assignments, projects, and programs. Adept at applying personnel and resources to fulfill internal and external demands. Holds a robust background in operations security, physical security, surveillance, and investigations. Proficient in team development, problem-solving, investigative procedures, and de-escalation of force acquired through executing domestic and military reconnaissance and security operations.

Relevant Experience

•Develop or enforce security protocols, security breaches or incidents, and practices.

•Investigate and collect information through interviews, surveillance, and analysis.

•Respond to emergencies, including bomb threats, fires, and intrusions, in accordance with established protocols.

•Maintain a safe and ethical workplace environment.

•Coordinate, oversee, and participate in security and investigation operations to safeguard company assets, and personal data.

•Possess knowledge of relevant security and investigation equipment, policies, and procedures to enhance private, local, state, or national efforts.

•Understand principles and methods for delivering exceptional customer service, including assessing customer needs, maintaining service quality standards, and evaluating feedback.

Education and Training

Chaffey Community College Associates: General Education 2016

Citrus Community College General Education/ Emergency management 2019

American Red Cross Emergency Medical Responder Certification 2016

Law Enforcement training center PC 832 Firearms and Arrest Course 2023

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Employment History

National Intelligence Group, 8357 Laverne CA, 91750 01/2022 – Present

Contractor: Private Investigator, Fugitive Recovery Agent Hours Per Week: 40+

Conduct thorough investigations into various types of cases, including criminal, civil, and corporate matters. Gather evidence through interviews, surveillance, and research to uncover relevant facts and information. Analyze findings and assess the credibility and reliability of sources to draw accurate conclusions. Document investigative findings and prepare detailed reports for clients. Utilize a variety of tools and techniques, such as database searches, background checks, to corroborate evidence. Maintain confidentiality and discretion throughout the investigative process to protect the privacy and interests of clients and subjects. Present findings and provide insight based on investigative work. Adhere to ethical and legal standards in conducting investigations, respecting the rights and privacy of individuals involved. Stay informed about changes in laws, regulations, and investigative techniques to ensure effectiveness and compliance with industry standards. Continuously develop skills and knowledge through training, education, and professional development opportunities to enhance investigative capabilities and results.

Track and apprehend fugitives who have skipped bail or are wanted by law enforcement agencies. Utilize investigative techniques and resources to locate individuals with outstanding warrants. Conduct surveillance and gather intelligence to determine the whereabouts and activities of fugitives. Collaborate with law enforcement agencies, bail bondsmen, and legal authorities to coordinate apprehension efforts. Employ negotiation and persuasion skills to convince fugitives to surrender peacefully. Exercise caution and adhere to safety protocols during apprehension operations to minimize risk to oneself and others. Maintain accurate records of case details, investigative findings, and apprehension efforts. Communicate effectively with clients, legal representatives, and law enforcement personnel to provide updates and coordinate activities. Uphold ethical and professional standards in all interactions and operations, respecting the rights and dignity of all individuals involved. Continuously develop skills and knowledge in investigative techniques, legal procedures, and relevant laws to enhance effectiveness in apprehension operations.

Independent Landscaper 2015/2021

Operated my own landscaping company and managed up to four employes. Tracked costs of equipment and personnel. Estimate jobs properly. Managed the proper care of equipment and tools and kept inventory of project materials. Ensuring proper training of power tools and equipment, teaching and upholding proper safety standards. Maintained a flexible schedule adapted to unforeseen changes. Managed time through proper scheduling. Monitored project progress and enforced adherence of deadlines and quality of standards. Practice a good work ethic, great customer service and attitude. Strong communication skills with employees to customers. Dependable team leader and independent worker.

Southwestern Carpenters 09/2011 - 2015

Apprentice Carpenter Hours Per Week: 40

Cut metal or wood framing and trim to size using cutting tools. Installed horizontal and vertical metal or wooden studs to frames so that the wallboard can be attached to interior walls. Measured and mark surfaces to lay out work, according to blueprints or drawings using tape measures, straightedge or squares, and marking devices. Removed existing plaster, drywall, or paneling, using crowbars and hammer. Cut and screwed together metal channels to make the floor or ceiling frames, according to plans for the location of rooms or hallway.

Sprouts Farmers Market 07/2007 - 06/2011

Third Manager/Closing Manager Hours Per Week: 40

Oversee the daily operations of the produce department, including ordering, stocking, and inventory management. Monitor product quality, freshness, and presentation to ensure high standards are maintained. Develop and implement strategies to optimize sales, minimize waste, and maximize profitability. Train and supervise department staff in proper handling, storage, and display techniques. Schedule and assign tasks to ensure efficient workflow and customer service. Collaborate with vendors and suppliers to negotiate pricing, promotions, and product selection. Maintain compliance with health and safety regulations, including proper sanitation and hygiene practices. Analyze sales data and trends to make informed decisions about product selection and pricing. Resolve customer complaints and inquiries promptly and professionally. Implement merchandising strategies to enhance product visibility and appeal.

United States Army 09/1999 - 06/2007

Reconnaissance Specialist Hours Per Week: 40+

Conducted reconnaissance training/missions to gather intelligence on enemy activities, terrain, and resources. Utilize advanced surveillance and reconnaissance equipment to observe and report findings accurately. Analyze gathered intelligence to assess threats and develop strategic plans. Plan and execute reconnaissance operations in various environments, including urban, rural, and hostile territories. Coordinate with team members and other military units to support tactical objectives. Maintain proficiency in navigation, camouflage techniques, and fieldcraft to operate covertly and avoid detection. Document and communicate intelligence findings through written reports and briefings to command staff. Conduct risk assessments and implement security measures to safeguard personnel and equipment during reconnaissance operations. Continuously train and develop proficiency in reconnaissance tactics, techniques, and procedures to always remain mission ready. Adapt to changing circumstances and respond effectively to dynamic battlefield conditions. Coordinate and lead teams to accomplish missions and objectives with precision and efficiency. Utilize problem-solving skills to navigate complex situations and adapt to changing environments. Demonstrate proficiency in various technical and tactical skills, including weapons handling, communications, and logistics. Exhibit strong leadership qualities to inspire and motivate team members to achieve goals and overcome challenges. Apply discipline and attention to detail in all tasks, ensuring accuracy and reliability in execution. Communicate effectively with team members, superiors, and external stakeholders to convey information and coordinate actions. Adhere to protocols and regulations to maintain safety and security in all operations and activities. Demonstrate resilience and adaptability in high-pressure and demanding situations. Apply life skills gained from military service, such as adaptability, leadership, and teamwork, to overcome challenges and accomplish mission objectives. Ability to apply military experience and skills in civilian settings, utilizing strengths to succeed in various roles and industries.

References:

References Available Upon Request

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