Customer Service A Part

Pedro Yusi

Henderson, NV, *****

Mobile: 702-***-****

E-Mail: ***********@*****.***

PROFILE: An ambitious, capable, self-starting strong individual who has a record of successful interaction with people and has consistently demonstrated an extensive capacity for superior performance, assertive organizational qualities and an ability to grasp new concepts

WORK HISTORY

Sunbit Inc. 03/2023 - 05/2024 (Sr. Collector)

• Enhanced team productivity by providing training, guidance, and support to junior

collectors.

• Established strong working relationships with clients by demonstrating empathy, professionalism, and commitment to finding mutually satisfactory resolutions.

• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

• Verified compliance with relevant laws, regulations and best practices related to customer account management.

• Used scripted conversation prompts to convey current account information and obtain payments.

Credit Control LLC. 02/2018 - 07/2022 (Sr. Collector)

• Collecting on charged off accounts, for Bank of America, Suntrust, First National Bank of Omaha, Capital One, Santander Bank and Applied Bank

• Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.

• Increased cash flow through timely follow-up on outstanding invoices and persistent debt recovery efforts.

• Documented customer payment interactions and account statuses for future reference.

• Used scripted conversation prompts to convey current account information and obtain payments

BARCLAY BANK 03/15 - 11/16 ( Sr. Collector)

• Collecting delinquent accounts on all Credit card portfolios

• Provided exceptional customer service while resolving disputes or concerns related to billing issues or overdue payments.

• Reduced delinquency rates by implementing effective collection strategies and maintaining a professional approach.

• Enhanced team productivity by providing training, guidance, and support to junior collectors.

HONOR FINANCIAL 03/2013 – 03/2015

( Field Adjuster/Senior Collector/Debt Recovery Officer )

• Responsible for collecting delinquent accounts from 11-120 days on auto loans

• Handled all Supervisor calls

• Negotiated settlement agreements to resolve disputes.

• Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.

• Analyzed information gathered by investigation and reported findings and recommendations.

• If we were not able to reach our customers through the phone I'd have to go to the customer's homes or work place, to collect payments or to make arrangements if the customer had not returned our call within 5 days after the payment was due

• All Vehicles had GPS, but If we were unable to locate our Customers, Skip tracing if GPS were removed

• Pulling the credit bureau, and other outsourcing information

• Sending certified letters demanding payment be made on a certain date or other stronger collection activity will be considered, which may lead to repossession of the unit

• Repossess the unit if the customer didn't meet with our terms.

• Handled all repossession and communicate with the Tow Co. to take to the auction to be sold.

Skills

• Teamwork and Collaboration • Friendly, Positive Attitude

• Customer Service • Problem-Solving • Time Management

• Multitasking • Computer Skills • Organizational Skills • Attention to Detail

• Microsoft Office • Dependable and Responsible • Flexible and Adaptable

• Decision-Making • Active Listening • Calm Under Pressure • Customer Relations

EDUCATION: Huntington Beach High School

REFERENCES: Available upon request

Contact this candidate