Customer Service El Paso
Resume:
M
Frank Morales
***********@*********.***
El Paso, Texas 79930
SUMMARY
Product Sales & Marketing - Account Management – Negotiations – Influential Selling Presentations and communications – Public Relations – Customer Service Dynamic and results driven sales professional with twenty years plus of comprehensive sales and marketing experience with the objective of obtaining a position with a well-established company. Proven sales talent to cultivate strategic relationships, increase customer base and maximize account sales. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Inventory Report Generation
Client / Vendor Relations
Sales Management
Staff Training and Development
Process Improvements
Strong Leadership, Organizational, Time Management and Mentoring skills
Relationship Building
Teamwork and Collaboration
Task Prioritization
Self-Directed
Basic Math
Organizational Skills
Problem-Solving
Customer Service
Analytical Thinking
Remote Office Availability
Fluent in [Language]
EXPERIENCE
LA Professional Services/ Sep 2014 to Jul 2023
Managed and developed existing accounts contributing to higher gross revenue by strengthening business relationships and establishing new accounts
Provided my clients with the proper and safe instruction in the handling of products and equipment to maximize penetration, efficiency and productivity
Introduced new Technology and products to further increase revenue and profitability
Notable Achievements: I was in charge of the whole southeastern part of New Mexico and west Texas which consisted of Carlsbad, Hobbs, Albuquerque and Las Cruces and El paso Texas
For a total of 16 Dealerships and 19 independent shops
I Managed Inventories and stock levels at the warehouse and at all mentioned locations to achieve an optimal level of efficiency and productivity
My many duties included but were not limited to Training and Educating all people who were involved in the sale, use and implementation of our products.
Aspen II Distributing/ May 2004 to Aug 2014
Managed and developed existing accounts contributing to higher gross revenue by strengthening business relationships and establishing new accounts
Provided my clients with the proper and safe instruction in the handling of products and equipment to maximize penetration, efficiency and productivity
Notable Achievements: Increased total territory sales by over 500% since taking over accounts
Achieved the Bronze Club Award for 4 consecutive years
Bronze Award is given to the person selling $250,000 plus, for that calendar year
Over 30 years of experience in the automotive industry.
Parts Manager
El Paso, TX
Hyundai Of El Paso/ Oct 2000 to May 2004
Organized and monitored inventory levels of parts, tools, and supplies.
Analyzed pricing trends to optimize cost savings.
Prepared documents for ordering parts, supplies, and equipment.
Coordinated delivery schedules for incoming orders.
Developed and maintained positive working relationships with vendors.
Maintained records of all orders placed, received, and shipped.
Ensured accuracy in order processing and invoicing procedures.
Provided technical advice on the selection of replacement parts.
Conducted monthly audits of inventory control systems.
Trained new staff members on proper parts handling techniques.
Monitored stock levels regularly to avoid backorders or shortages.
Parts Manager
El Paso, TX
Sunland Park Buick GMC/ Jul 1996 to Sep 2000
Developed and maintained positive working relationships with vendors.
Organized and monitored inventory levels of parts, tools, and supplies.
Analyzed pricing trends to optimize cost savings.
Prepared documents for ordering parts, supplies, and equipment.
Coordinated delivery schedules for incoming orders.
Conducted monthly audits of inventory control systems.
Created reports to track inventory usage and performance metrics.
Resolved customer inquiries related to part availability or quality issues.
Trained new staff members on proper parts handling techniques.
Collaborated with other departments to ensure timely deliveries.
Monitored stock levels regularly to avoid backorders or shortages.
Investigated discrepancies between physical inventories and records.
Reviewed purchase requisitions to verify accuracy of requested items.
Performed scheduled inventory audits per to verify accuracy and product availability.
Managed employee schedules and daily assignments.
EDUCATION AND TRAINING
GED
Austin High School May 1975
El Paso, TX
PROFESSIONAL EMPLOYMENT
Aspen II Distributing, 05/01/04, 08/31/14, Managed and developed existing accounts contributing to higher gross revenue by strengthening business relationships and establishing new accounts. Provided my clients with the proper and safe instruction in the handling of products and equipment to maximize penetration, efficiency and productivity., Increased total territory sales by over 500% since taking over accounts. Most notably by nurturing and training the current employee base of said accounts, Achieved the Bronze Club Award for 4 consecutive years. Bronze Award is given to the person selling $250,000 plus, for that calendar year., Over 30 years of experience in the automotive industry.
LA Professional Services, 09/01/14, 07/31/23, Managed and developed existing accounts contributing to higher gross revenue by strengthening business relationships and establishing new accounts. Provided my clients with the proper and safe instruction in the handling of products and equipment to maximize penetration, efficiency and productivity. Introduced new Technology and products to further increase revenue and profitability., I was in charge of the whole southeastern part of New Mexico and west Texas which consisted of Carlsbad, Hobbs, Albuquerque and Las Cruces and El paso Texas. For a total of 16 Dealerships and 19 independent shops., I Managed Inventories and stock levels at the warehouse and at all mentioned locations to achieve an optimal level of efficiency and productivity., My many duties included but were not limited to Training and Educating all people who were involved in the sale, use and implementation of our products.
ACTIVITIES AND HONORS
I am very good at cooking anything,from Mexican food to grilling anything on charcoal or gas.
LANGUAGES
Spanish:
Native/ Bilingual
ACCOMPLISHMENTS
BG Products -Bronze Club Award for Outstanding Sales Achievement 2010,2011,2012,2013 For Sales from $250.00 to $499.000
Certificate 0f Completion -Grow Your Business With Dynatron -May 5,2007,July 14,2007
Certificate of Completion - BG Boot Camp June 11, 2005
REFERENCES
References available upon request.
Contact this candidate