Customer Service Data Entry
Resume:
YULISSA
AGUIRRE
***********@*****.***
Skills Summary:
Bilingual, vitals, specimen collection, order of draw, labeling, centrifuge, blood draw, butterflies, scheduling appointments
Education:
Ogle hair, skin and nails. August 2017
PIMA Medical Institute, phlebotomy technician program, May 2023 Experience:
Examone Medical Services
Phlebotomist Externship April 2023 – June 2023
Ensure patient identification at the beginning of checking in patients into the rooms, asking medical questions and specifying detailed medical history, drawing blood and recognize the order of draw, taking vitals BP,Weight,Height,Pulse and scheduling patients to get seen as well sending reminder emails, basic csr data entry.
Maximus Inc.
CSR June 2020 – October 2020
Inbound call center of Texas State call assure benefits from 211 it is eligible to review cases with clients once caseworker was done reviewing I would also take new applications and renewals over the phone depending on the program.
Amazon Fulfillment Center
Stowed April 2020 – June 2020
Assured live inventory accurate online.
Stowed away items that customer ordered online for it to be shipped and scanned every item with a handgun to ensure it’s stowed away in a properly bin. 2
Prometric
Testing Center Administrator June 2019 – November 2019 Insured equipment is operational before testing began and test stations are in working order to deliver test when exam is over. Always provide a high level of customer service. Perform daily test center opening and closing procedures. Ensured all concerns are communicated to the test center manager in a timely manner.
Startek
CSR May 2019 – November 2019
Analyzed call volume and average call time to monitor customer service performance and productivity. Improved cost center functionality and service capacity by resolving customer complaints efficiency and quickly. Processed payments over the phone via debt card or credit card.
Maruchan
Quality control January 2019 – May 2019
Reviewed production records for accuracy and compliance. Performed routine quality inspection operations on industrial and commercial items.
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