Customer Service Student Services
Resume:
Andre S. Peart
An Experienced, Accomplished Business & Human Capital Professional
***** ******* ***** ****, *****, FL 33625
**********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Has ten years of top, diversified experience
Strong background in many areas including student retention, student services administration, management, volunteer management, recruiting, operations, strategic planning, instructional design and technology, staff training and development, adult education, program management, seminar and presentation development, and quality customer service
Strong ability to adapt and lead organizational change
Hard working, driven, and dedicated, while highly-experienced in all aspects of daily organizational operations
Well-versed in developing and implementing new programs and processes which ensure that organizations and staff consistently reach their full potential
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Oracle-PeopleSoft, Lync, WebEx, Internet, Raiser’s Edge and Learning Management Systems: Blackboard, Angel, and Desire2Learn (D2L)
Excellent interpersonal, communication, and people skills
Thrives in a busy, fast-paced working environment
PROFESSIONAL EXPERIENCE
Community College of Baltimore County, Catonsville, Maryland
Coordinator, Student Retention and Transition Services
Assume re
Proactively connect students with departments and college resources to create solutions for at-risk students and those facing academic, personal, and social difficulties.
1.Maintain close working relationship with academic advisement leadership to design supportive services and programs for students planning to transfer to a 4-year partner institution.
2.Assist students by connecting them to resources, developing action plans to meet their goals, and by helping them navigate complex and challenging situations.
3.Maintain information regarding student appointments, alerts, progress surveys, and other necessary information adhering to data integrity standards.
4.Works directly with College Life staff to support, guide and empower students through their first year to build the formation for continued success and development of skills necessary to be advocates for themselves.
5.Collaborates with faculty, academic advisors, case managers, and others to identify and provide intervention support for students identified through the early alert system.
6.Develop personal and collaborative relationships with students by maintaining regular contact through use of multiple communication platforms to provide coaching around academic programs and support to keep students connected with campus resources.
7.Leverage data analytics to proactively support students who may be displaying at-risk factors.
8.Participate in prospective student recruitment events, pipeline programs, new student orientation sessions, staff meetings, and student community engagement events.
9.Assumes responsibility for executing intentional and evidence-based programs, policies, and procedures to support student success and retention.
10.Contribute to a culture of degree completion prior to transfer.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
ST. PETERSBURG COLLEGE, Tarpon Spring, Florida
Coordinator and Academic Advising (Retention) (April 2015- March 2023)
Responsible for managing all operations for Career & Academic Advising Center, develops and implements effective retention programs, leads early outreach plans to enhance persistence and completion of students, coordinates services with other departments and outside agencies, supervises more than 20 employees at any given time, manages student caseloads, develops and evaluates student services within the department, coaches staff and provides one on one talent mapping, develop marketing and promotion strategies, interviews and evaluates employees, resolves student complaints, and manages medium to large projects independently while balancing daily required tasks
First Chair on the campus Retention Committee leading faculty and staff in student retention initiatives
Member of the Tarpon Springs Campus Leadership Council with Provost, Associate Provost and Academic Deans
Provide trainings for staff on various subject matter to include college policies, procedures and initiatives
ST. PETERSBURG COLLEGE, Tarpon Springs, Florida
Counselor (May 2012- April 2015)
Responsible for student career and academic advising, evaluating transcripts (high school, transfer, military, etc.), manage student retention caseload, providing course information and qualifying requirements, student recruitment, monitoring student academic progress, organizing workshops and events regarding educational resources, leading retention team on student retention initiatives, interviews and manages student assistants, provides quality customer service, initiates and implements process improvement, utilizes Oracle-PeopleSoft to perform daily work functions, facilitates excellent presentations for individuals or groups
Organized campus wide events for students to include: event planning, managing committees and vendors
Served as lead advisor for student retention focusing on campus persistence and early outreach to at-risk students
JUNIOR ACHIEVEMENT OF WEST CENTRAL FLORIDA, Tampa, Florida
Program Coordinator (January 2009- November 2010)
Responsible for overseeing daily K-12 program operations, staff training and development, workflow coordination for volunteers/interns, volunteer recruitment and training, prepared students for internships and job placement, communicated with employers regarding student performance, coordinating work-readiness workshops, researching and preparing grants, marketing and promotional work, managing job fair registrations, and managing materials for training to include: manuals and job aids
Managed day to day program operations which ran smoothly and efficiently, and provided a myriad of services, including work and internship programs which met with strong results
Successfully recruited schools, teachers, after-school partners, and high school students for programs, as well as various community-based resources
UNIVERSITY OF SOUTH FLORIDA (College Reach-Out Program), Tampa, Florida
Student Services Officer (May 2005-August 2008)
Responsible for counseling with students, assisting students in developing educational plans and goals, providing financial aid information, delivering specialized student workshops, supervising and coordinating college tours and informational field trips, organizing individual and group meetings (with students and parents), and building student and faculty relationships
Worked with high school students interested in secondary education, and assisted students with admissions, financial assistance, dual enrollment, test-taking skills, college preparation, and vocational and technical training
Worked with at risk and diverse student population
EDUCATION
UNIVERSITY OF SOUTH FLORIDA, Tampa, Florida
Masters of Public Administration, 2011
UNIVERSITY OF SOUTH FLORIDA, Tampa, Florida
Bachelor of Science in Political Science, 2008
MEMBERSHIPS & AFFILIATIONS
Career Development Facilitator
Member, Alpha Phi Alpha, Fraternity, INC
Member, The American Society of Public Administration
Leadership for Life, St. Petersburg College (Tarpon Spring Campus)
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