Customer Service Call Center

Bonnie Rainey-Wright

Monroe, GA ***** 404-***-**** ******.**********@*****.***

Professional Summary

Astute Call Center and in person Customer Service professional. Excellent organizational skills and Customer Satisfaction at above average level. Self-motivated and seasoned professional who consistently exceeds company expectations. Thirty plus years of experience resolving account issues and service concerns for customers. Focused on surpassing expectations and driving team success. Customer Service focused, bringing unparalleled skills in customer relations, task prioritization and time management. Address customer concerns head-on directly and efficiently. Surpassed company’s goals and expectations by initiating solutions, thereby increasing accounts and revenue. Proficient in all software to track time, goals, and results. Including, but not limited to Microsoft, Word, Excell, Office 360 and more.

Work History

Customer Service Specialist, 11/2016 to 06/2022

Self Employed Services – Monroe, United States

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

International Director, 10/2000 to 10/2016

DBA GLOBAL – Somerset, NJ

Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Eased team transitions and new employee orientation through effective training and development.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Bachelor of Arts: 06/1979

SUNY At Old Westbury - Old Westbury, NY

Continuing education in all Import/Export Regulations, Transportation of Hazardous Materials.

Certified Annually

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