Customer Service Manager

LADAYISHA

BELL

L

B Pamplico, sc *****,

318-***-****

*************@*****.***

SKILLS

• Forward-thinking • Lead Customer Service Manager • High-volume

• Customer-centric environments • Customer service standards • Goal-oriented approach

• Knowledgeable leadership • Collaborative culture • Empowered employees

• Customer care protocols • Internal company databases • Video presentations

• CPR and AED Safety protocols • Recordkeeping and paperwork • Employee scheduling

• Microsoft Word • Sales promotion

PROFESSIONAL SUMMARY

Safety-minded CPR Instructor dedicated to sharing knowledge and expertise to improve life-saving measures. Organized individual with public speaking and group instruction talents. Apply quality assurance to programs and measure student progress on continuous basis.

EXPERIENCE

CPR Instructor October 2019 - December 2021

CPR 2 GEAUX Lafayette, La

• Educated students by sharing real-life scenarios and explained best courses of action

• Distributed CPR manuals and other course materials to students at beginning of each class

• Adhered to schedule to keep class organized and meet lesson requirements

• Recorded student attendance and progress during each session to quickly identify deficiencies

• Set up classroom with materials, CPR mannequins, and equipment to make area conducive to learning

• Explained differences between performing CPR on adults and infants and demonstrated proper techniques

• Trained newly hired instructors on appropriate and successful teaching techniques. Lead Customer Service Manager April 2018 - August 2021 Circle K New Iberia, La

• Maintained high-quality service delivery with productive resource allocation and workflow coordination

• Maintained customer satisfaction with professional management of complex escalated customer concerns

• Grew department sales by implementing suggestive and consultative techniques

• Improved customer service team performance with thorough training and monitoring programs

• Set staff schedules and delegated assignments in anticipation of expected demands. Remote November 2022 - April 2024

Helping Hands florence, Sc

Kept project details current with regular meeting attendance, communication with team members and timely database updates.

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• Improved recordkeeping with streamlined documentation processes and enhanced organizational strategies.

• Coordinated meetings, routed mail and developed presentations to enhance project communication. EDUCATION

Associates of Arts in Criminal Justice December 2023 University of Phoenix, Phoenix, AZ

GPA: 3.92

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