Customer Service Business Development
Resume:
**************@*****.***
Racheal M. Alayo
Top-performing, results-oriented professional with expertise in providing best-in-class customer service, generating revenue, as well as making outbound and answering inbound calls with professionalism and poise. Distinguished for de-escalating angry clients and mediating conflicts by utilizing exceptional communication skills. Innate ability to identify new customers and support sales / lead generation efforts to increase turnover. Talent for maintaining quality service by implementing customer service standards, while always ensuring maximum customer satisfaction. Skilled in leading and managing teams, generating new business, and understanding customer needs to accomplish business objectives. Possess an unwavering commitment to customer service with an aptitude to establish customer relationships, fix complex issues, and win client loyalty. Solid team player, recognized for positive attitude, flexibility, persistent determination, as well as willingness to adopt exceptional work ethic. Articulate communicator with strong attention to detail and excellent negotiation, organizational, interpersonal, problem solving, pressure handling, and relationship building skills. Proficient in MS Office Suite and CRM. Areas of Expertise
Customer Service
Sales & Revenue Generation
Business Correspondence
Policies & Procedures Adherence
Complaints Handling
Strategic Planning
Business Development
Office Administration
Targets Realization
Team Leadership
Product / Industry Knowledge
Customer Relationship Management
Professional Experience
SERVICE COORDINATOR LOWES - INDIANA USA 2022-2024
● Planned and coordinated the delivery of the organization's services
● Understood all services currently offered by the organization and its providers
● Built and maintained relationships with customers, worked to continuously improve the level of service by ensuring that customer requirements and organizational targets were met
● Created regular reports on service levels and requirements
● Resolved customers' issues over the phone and via email
● Documented data into IMS.
CUSTOMER SERVICE EXECUTIVE STARCOMMS – NIGERIA 2013 – 2022 Leveraged exceptional verbal communication skills to interact with customers on a day-to-day basis; received positive feedback and enhanced customer retention. Utilize problem-solving and decision-making skills along with solid product knowledge for proactive management of client queries / questions.
● Recognized by the senior management for consistently handling pressure as well as managing stressful and difficult situations with ease.
● Delivered top-notch customer service and achieved maximum client satisfaction. STERILE PROCESSING TECHNICIAN
HIS GRACE MEDICAL CENTER -NIGERIA 2011 – 2013
● Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection
● Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility
● Performed equipment sterilization related monitoring and maintenance duties
● Assisted in arranging instrument sets and ensure availability of adequate supply
● Prepared and labeled surgical instruments as needed
● oversee and maintained cleansing and sterilization equipment Additional Experience: Industrial Training at Nigeria Maritime Administration and Safety Agency (NIMASA) Education
BSc. Geography University of Ibadan, Ibadan, Nigeria
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