Customer Service Data Entry
Resume:
FRANCES P. JOHNSON
**** **** *** ****, ******, TX 75115
******************@*****.***
Objective:
Seeking a position, this will allow me the opportunity to utilize my professional background, education, software applications, Customer Service, and my Coaching skills with the potential for advancement.
EXPERIENCE
July 22, 2019 –SEPTEMBER 23, 2021
ssd lead specialist coach, kirkendall dwyer law firm.
assist and speaking to potential disabled Us citizens client to discern claim viability and complete applications with the social security administration office.
ssd lead coach assist day-to-day oversight of intake, training new hire’s,
one-on-one monitoring, assist in complete clerical duties including answering phones and responding to emails and maintain quality work.
june 17, 2016 –december 31, 2018
peer support specialist, my second chance, inc.
assisting peers in articulating their goals for recovery.
helping monitor their process, supporting their treatment.
modeling effective coping techniques and self-help strategies based on the specialist’s own recovery experience. data entry. meal preparation.
performed routine sevices for residents of the housing program.
september 19, 2007-april 13, 2010
lead service representation (inbound), Advanced Tele-Solutions
customer Service provides strong interpersonal and negotation skills.
strong knowledge of numerous collection programs icoms, csg, epic, ivr, acpv, and ats interface.
collecting over $25,000.00, monthly of consumer payments for cable telephone and internet service to help lower truck rolls for clientele.
excellent knowledge of all client policies and procedures including bright house, charter, Comcast, insight communications, rcn, and time warner cable.
august 2004-october 2005
customer service specialist, aafes (platinum personnel)
act as an aafes representative responds to customer account and /or vendor inquiries to the aafes credit program & fair credit reporting act.
direct marketing & catalog operations. researches various online accounts.
assisted customers of their questions and complaints and quality assistance.
EDUCATION
high school diploma-David w. carter-Dallas, Texas 1982-1986
cedar valley college-Lancaster, texas-1986-1989
strayer university/bachelor degree in business administration-continuing education
university of phoenix/bachelor degree in business administration-continuing education-phoenix, az.
SKILLS
Proficient in MS Office
Typing over 60 wpm
Alpha and Numeric Data Entry
10 key by touch by sight
Image Express Application
ACTIVITIES
On my last job, I received some achievement awards for most calls, most outstanding, perfect attendance, and most approved. However, I give back by going into the Community and feeding the Homeless every change I get and that is my passion. My church and I Volunteer for Thanksgiving and Christmas to feed everyone that is hungry. I am a good leader, a very hard worker (multi-task) and I can lead and get the job done.
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