Customer Service Representative
Resume:
Olanda Higgs
Wilson, NC *****
**********@*****.***
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Report generation
Report creation
Credit card payment processing
Stockroom procedures
Business development understanding
Adaptive team player
Retail sales customer service
Problem-solving abilities
Experience
August 2020 - April 2022
Speedway Wilson, NC
Customer Service Representative
Greeting customers with a pleasant smile
Assist customer with help
Handling orders and money
Stocking when needed
Cleaning on a daily basis
Sweeping the parking lot
Emptying the trash
Fixing breakfast or lunch
Dishwasher
Stocking an pricing items from truck
Setting pumps for truckers, cars, etc ( when purchasing for gas or Diesel)
January 2018 - August 2020
Family Dollar Wilson, NC
Customer Service Representative
Greeting customers
Having a may I help you attitude
Handling money
Being able to process multiple task
Stocking
Cleaning
Educated customers on special pricing opportunities and company offerings.
Exceeded company productivity standards on consistent basis.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
August 2018 - December 2018
Bojangles' Famous Chicken 'n Biscuits Wilson, NC
Customer Service Cashier
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Keep frontline clean and stock
Change or replace food that are empty or almost
Change food from breakfast to lunch
Let grill know when you need a fresh item and you have to call into the microphone the order ( after repeating it back to the customer)
Handling money
Fixing drinks
Fixing orders
Cleaning ( bathrooms, dinning room, wash dishes, etc)
Replacing item / refilling as well
February 2016 - July 2018
Cracker Barrell Wilson, NC
Server
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Addressed complaints to kitchen staff and served replacement items.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Implemented sanitary food handling, holding and service protocols.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Provided timely checks on guest needs and brought requests.
Handled special customer requests for separate checks and menu substitutions.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Refilled drinks and checked with diners to meet specific needs.
Inform grill cook if customer has a food allergy or any other allergy problems
Do task list which contains cleaning also before you can go home
Provide a clean and neat environment
September 2013 - January 2016
Family Dollar Wilson, NC
Assistant Store Manager
Assisted in continuous development of effective store associates to achieve desired sales and results.
Answered customer questions and addressed problems and complaints in person and via phone.
Examined merchandise to correctly price and display products.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Handling money
Going to the bank for (change or deposit drop offs)
Unloading trucks onto uboats
Recovery
Stocking
Greeting customers
Providing customer satisfaction
Pricing and building end caps
Cleaning
Counting cigarettes
Opening/Closing
Education and Training
April 2013
James Hunt High School Wilson, NC
GED
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