Customer Service Quality Assurance

Omika Clark

** ***** ***** *** *** ***

Conyers GA, 30013

Cellular 470-***-****

**************@*****.***

OBJECTIVE

My Objective is to obtain a position at your company where I can maximize my customer service and management skills, Quality assurance, program development, and training experience. Experience

Customer Service 2013-2015

Metro PCS

Conyers, GA 30013

•Exploring the needs of every customer and recommend the best Metro by T-Mobile products and services that meets the customer’s expectations

● Providing the best customer in-store experience

● Side-by-side selling to find personalized solutions for each customer that range from device, service, accessories, etc.

● Completing all Metro by T-Mobile online and in-store trainings

● Marketing in nearby community and shopping centers via various methods and becoming a brand ambassador of Metro by T-Mobile

● Executing daily store operations and procedures. Customer Service 2015-2016

Direct TV

Conyers, GA 30038

● Full-time in office position, entry-level customer support roles interacting with existing customers to schedule work orders, research disputes, and solve customer account issues.

● Our attention to detail and enthusiasm for assisting others will help existing customers get the most out of their Spectrum services.

● Utilizing my range of knowledge to research tickets and resolve issues while maintaining open lines of positive communication with customers. Customer Service 2020-2023

Lowe’s Home Improvement

Snellville, GA 30013

● • Customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.

● Picking and checking merchandise for customer pickup, delivery, and installer pickup.

● Being friendly and professional, and engaging customers as they enter the store, helping them find merchandise if needed.

● Engaging in safe work practices and encouraging others to do the same. EDUCATION

• Holmes Community College Grenada,MS 2006-2008

• Ashford University Chandler,AZ 2009-2010

COMPUTER SKILLS

Microsoft Word, Excel and PowerPoint, Health Quest, IDX, Easy Web, PBAR, Eagle Billing Software, ICD-9/CPT Coding, HCFA-1500 Climax, Clinic Trac, PASS, FIRE, Rev Runner, Cerner, Epic, IDX Billing, IDX Scheduling, SMS Patient Account System, Meditech, DEI, Passport Intellisource, Host, Artiva, RTE, Cadence and Kronos References

Upon request.

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