Medical Assistant Customer Service
Resume:
Jennifer Gonzalez
*** *** **** **** ******, NJ **817 Phone: 732-***-**** *************.*@*****.***
Objective
An experienced and skilled medical assistant with over 10 years’ experience and sound knowledge of technical support and medical duties, possess excellent communication skills with outstanding customer service knowledge looking to obtain a position within a prestigious organization, where I can maximize my technical & interpersonal skills.
Professional Experience 2017 to Present
Millennium Dental /City Dental
Dr Manuel Marmolejos
Dr Caridad Marmolejos
Dental Assistant
Shayona Pharmacy – Perth Amboy, nj
2012 to 2015
Customer Service Team Lead
Job Description:
Heavy communication with customers via phone, web or in person to provide information pertaining to product services.
Completed contract forms and updated customer records
Inventory control using Excel
Knowledge of insurance policies and coverages
Collect Deposits, payments and arrange billing with extensive follow-up
Handle customer complaints
Oversee new customers to ensure all insurance information is current and up to date
Answer incoming phone from clinical sites, doctors, data entry of information
The Mills Of cranbury – monroe, nj
2012 to 2013
Certified Nurses aid – Temp assignment
Job Description:
Met with caregivers and physicians to discuss patient needs and assure comfort to the patient
Provide physical support to assist patients to perform daily living activities
Measure and record food and liquid intake as well as urinary and fecal output, reporting any changes to the medial or nursing staff
Refer patients to medical specialists or other practitioners when necessary
Prepare Government or organizational reports of birth, death and disease statistics, workforce evaluations or medical status of individuals
renaissance medical center – perth amboy, nj
2009 to 2011
Dental Registrar
Job Description:
Established and implemented departmental polices, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
Complete insurance or other claim forms
Interview Patients to complete documents, case histories, or forms such as intake or insurance forms
Transmit correspondence or medical records by mail, e-mail, or fax
Maintain medical records, technical library, or correspondence files
Maintained Patient confidentiality
ELLEN CUNINGHAM MD – cedar grove, nj
2009 to 2009
Medical assistant – Temp assignment
Job Description:
Diagnosed and treat pigmented lesions such as common acquired nevi, congenital nevi, dysplastic nevi, spitz nevi, blue nevi, and melanoma
Conduct complete skin examinations
Counsel patients on topics such as the need for annual dermatologic screenings, sun protection, skin cancer awareness, or skin and lymph node self-examinations
Perform incisional biopsies to diagnose melanoma
Prescribe hormonal agents or topical treatments such as contraceptives, spironolactone, antiandrogens, oral corticosteroids, retinoids, benzoyl peroxide, and antibiotics
Provide dermatologic consultation to other health professionals
physician associates – orlando, fl
2008 to 2009
Medical Assistant – Temp assignment
Job Description:
Advise patients, parents or guardians, and community members concerning diet, activity, hygiene, and disease prevention
Explain procedures and discuss test results or prescribed treatments with patients and parents or guardians
Monitor patients conditions and progress and re-evaluate treatments as necessary
Collect blood, tissue, or other laboratory specimens, log specimens and prepare for testing
Perform routine laboratory tests and sample analysis
Refer patient to medical specialists or other practitioners as when necessary
Prepare government or organizational reports of birth, death, and disease statistics, workforce evaluations, or medical status of individuals
New brunswick cardiology group – monroe, nj
2007 to 2007
Medical Assistant – Temp assignment
Job Description:
Electrocardiogram (Ekg) administer routine diagnostics tests
Assisted physicians through resolution of diagnostic testing
Record patients medical history, vital statistics, or information to pharmacies
Collect blood, tissue, or other laboratory specimens, log specimens and prepare for testing
Perform routine laboratory tests and sample analysis
Midlotian dermatology group – midlotian, va
2004 to 2007
Medical Assistant
Job Description:
Clean and sterilize instruments and complete disposal of contaminated supplies
Explain treatment procedures, medications, diets, as well as relay physician instructions to patients
Collecting blood samples from patients, labelling them and dispatching them for analysis and testing
Assist physicians in examining and treating patients
Scheduled appointments
Greeting patients, assigning rooms and prepping them for physician
Site injections and removal of sutures
Change dressings on wounds
Log inventory for medical equipment and supplies
Clean client’s skin with water, creams and lotions
Demonstrate how to clean and care for skin properly and recommend skin-care regimens based on the patients criteria
Perform follow up with patients and arrange weekly meetings regarding patient’s dietary needs and requirements
Education
Sanford brown institute – iselin, NJ
Certified Medical Assistant
Executive Directors List 4.0 GPA
CDM Institute –Woodbridge, NJ
Certified Nursing Aid
Summary of Skills
Bi-Lingual, Microsoft Office, Excel, Word, Outlook, Centrifuge, intramuscular injections, intravenous injections, ICD billing, CPR certified, Exceptional ability to carry out the instructions verbally, written, and diagrammatically, appointment scheduling, accurately filing insurance forms, Skilled in taking vital signs, height, weight and temperature, adept at time management, provide psychological support to patients.
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