Service Representative Client
Resume:
Cindy D. Wallace
Phone: 650-***-****
Home: ** ********* *** ***** *** Vegas, NV 89084
Email: *************@*****.***
Executive Summary
Enthusiastic team player with 20+ years of customer and retail banking experience that has made it a point to get to know clients and establish a rapport with long lasting relationships.
Retail Banking Top Performer Recipient for Client Service Representative and continuously ranked amongst the highest BCR rate amongst peers.
Customer focused that led to uncovering numerous opportunities to drive and generate revenue.
Very knowledgeable of bank procedures, policies, products and services. Skills Summary
Proven track record of generating and building relationships
Professional, punctual, energetic, presentable and hardworking
Proficient in the use of Interact, Merlin Teller, Microsoft Office including Outlook
Ability to work independently
Adept at matching client needs to products and services
Detailed oriented
Organizational skills and quality focused
Employment History
Bank of America, Redwood Shores, CA
Client Service Representative, June 2017 - February 2019
Work closely with clients to provide personalized, outstanding customer service to meet their financial needs.
Ensure clear and concise communications to better match clients with potential products and services.
Follow bank policies and procedures to accurately and securely process transactions.
Explore products and services with clients to drive and generate revenue.
Manage client escalations and assist with problem resolution. Bank of America, Belmont, CA
Client Service Representative, August, 2008 - March 2018
Work closely with clients to provide personalized, outstanding customer service to meet their financial needs.
Ensure clear and concise communications to better match clients with potential products and services.
Follow bank policies and procedures to accurately and securely process transactions.
Explore products and services with clients to drive and generate revenue. Manage client escalations and assist with problem resolution. United Airlines
Maintenance Planning Analyst, San Francisco International Airport, CA, August 1994 - June 2006
Monitored and maintained maintenance compliance of assigned aircraft in accordance with FAA and UA regulations and policies.
Analyzed planning data to define people and material resources needed to meet production requirements.
Planned, scheduled and documented maintenance activities.
Managed to resolution Production Dept. escalation issues regarding maintenance packages. Awards and Acknowledgements
Retail Banking Top Performer Award for Client Service Representative and continuously was amongst the highest BCR rate amongst peers
Education
High School Diploma
El Cerrito High School, El Cerrito, CA
References
1. Victoria Molinelli
United Airlines Maintenance Planning Secretary, San Francisco International Airport, CA
2. Tony Yamini
Financial Center Manager, Bank of America, AP Giamini Financial Center, San Mateo, CA
****.******@*************.***
3. Darlene Jones
916 Pine Vista Ct, North Las Vegas 89084
4. Carol Healey
6501 Mimosa valley St.
Las Vegas Nevada 89131
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