Services Representative Customer Service
Resume:
Rene Acosta
Member Services Representative
******.****@*****.***
Looking for opportunities where I can facilitate and collaborate with others at work to achieve high results. I am seeking to join an innovative team at an industry-leading company, where I can provide good customer service utilizing my strong communication skills. Overall objective is to provide high- quality work and efficiency while adapting to any new changes or circumstances to focus as a Member Services Representative.
Willing to relocate: Anywhere
Authorized to work in the US for any employer Work Experience
Material Damage Appraiser
Kemper-Cerritos, CA
April 2018 to November 2023
• Kemper Infinity Claims Department (Position: Appraiser 2) Cerritos CA 2018-2023 • Evaluating and settling insurance claims
• Reviewing and writing estimates
• Answering phone calls/helping customers with any concerns/questions
• Making payments
• Negotiating and investigating claims
• Assisting customers with claims process
• Checking for validity of coverage
• Determining extent of damage through inspection of vehicles (both physically and through photos) • Determining whether vehicle is repairable or a total loss.
• Reviewing repair cost estimates with auto repair shop to secure agreement on cost repairs
Security Officer
Allied Barton Security Services-Carson, CA April 2013 to July 2018
• Meeting the physical requirements of the job and ability to work in the environmental conditions. • Performing security patrols by foot
• Ensuring security of doors/ detect signs.
• Protect property from theft, sabotage, trespassing, fires, and accidents if perceived.
• Crowd control in public areas/ evict violators from premises.
• Observing surveillance cameras
• Answering phone calls and taking messages
Librarían/page
AC Bilbrew County of Los Angeles Public Library-Los Angeles, CA July 2006 to September 2015
• Processing library materials for shipment
• Providing customer service
• Training new library websites and employees
• Organizing of shelves and books
• Arranging speakers’ room for library programs and presentations
• In charge of library displays for community events
• Storage and organization of paperwork
• Answering phone calls, helping customers with pending balances and registrations
• Creating and maintaining filing systems
• Faxing, copies, word processing programs
• Ordering and maintaining stationery/equipment
• Shipping & receiving
• Receives, counts and records shipment data into the system. Matches packing list information to actual packed merchandise. Prepares packages/merchandise for storage.
• Matching inventory to proper list to send out to different regions
Education
Adaptive Physical Education
El Camino College Torrance - Torrance, CA
2007 to 2014
Adaptive Physical Education
California State University - Carson, CA
2006 to 2007
Alain Leroy Locke High School Los Angeles - Los Angeles, CA
2003 to 2006 Skills
• microsoft office package (10+ years)
• Auto Estimating (5 years)
• Bilingual / Spanish & English (10+ years) • Body shop knowledge (5 years)
• CCC1 estimating software (5 years)
• Total Loss understanding (5 years)
• Virtual total loss estimating through photos presented (5 years)
• Organized and self-motivated (10+ years)
• Strong communication and excellent customer-service (10+ years) • Ability to follow instructions (10+ years)
• Positive attitude (10+ years)
• Punctual and reliable employee (10+ years)
• Fast Learner, problem solver, assistance friendly (10+ years)
• I-car knowledge (5 years)
• Word Processing (10+ years)
• Communication skills
• Diagnostic evaluation
• Negotiation
• Customer service
• Computer skills
• Bilingual
• English
• Microsoft Office
• body shop experience
• body shop experience
• Automotive service
• body shop experienced
• Body shop experienced
• Iaa knowledge
• Microsoft Excel
• Warehouse experience
• Shipping & receiving
• Materials handling
• Distribution center
• Heavy lifting
• Packaging
Certifications and Licenses
Driver's License
July 2006 to August 2025
I-CAR Certification platinum
July 2022 to July 2023
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