Case Manager High School

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KARLA A. AGUILAR PALACIOS

Address ***** ***** **** ** ****** spring MD, 20906

Phone: 301-***-****

Email: ****************@*****.***

EDUCATION

Albert Einstein High School:

Highschool Diploma - 2013, GPA 3.7

University of Maryland, Baltimore County, Maryland: Bachelor of Science, Political Science – Present

SKILLS

• Bilingual in English and Spanish

• Computer Skill

• Ability to handle multiple tasks and tight

deadlines

• Attention to detail

• Written and verbal communication skills

• Adaptability

• Costumer service

• Microsoft PowerPoint

• Microsoft Excel

EXPERIENCE

Latin American Youth Center. Washington, DC

Case Manager. July 2023 – Present

• Connected youth to resources in Washington

• Monitor and updated youth Case Plans when having Case Managing meetings

• Tracked youth outcomes and engagement in LAYC’S Efforts-to Outcome (ETO) database and Montgomery County’s Homeless Management Information System.

Mary’s Center. Washington, DC

Family Support Worker. Sep. 2022 – July 2023

• Provided weekly, bi-weekly and monthly home visits to ensure child is safe and healthy.

• Performed developmental screens on infants up to age five

• Facilitating access to community resources for example: education, housing, and childcare.

• Translated documents presented to families

Latin American Youth Center. Washington, DC

Bilingual Outreach Specialist. Jan. 2022 – Sep. 2022

• In charged of disbursement of pandemic economic relief found to eligible DC residents.

• Reviewed applications for eligibility, conduct virtual outreach and follow-up and approve or reject applications.

• Communicated with eligible applicants requiring additional documents or information for verification.

• Attended google meetings about program and communicated issues or applicants’ information via Slack Search for common ground, Washington, DC

Intern. Aug. 2020 – Dec. 2020

• Organized and supported meeting and workshops.

• Prepared notes from meeting and supported incorporating input from various staff members.

• Assisted the Digital Peacebuilding Advisor with emerging digital peacebuilding partnership and capacity building strategy for the organization.

2

United We Dream. Washington, DC

Intern Translator: Aug.2018 – Nov. 2018

• Answer telephones and give information to callers, take messages and transfer calls to appropriate individuals.

• Translate newspapers and messaged that were sent to Spanish communities.

• Provided verbal summaries of non-English documents for immediate use.

• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one other.

Academia Europea. San Salvador, El Salvador

Language instructor. Jan. 2017 – May. 2017

• Prepare course materials such as syllabi, homework assignments, and handouts.

• Initiated, facilitated and moderate classroom discussions.

• Plan, evaluated and revised curriculum, course content, course material and methods of instruction.

• Maintained student attendance records, grades and other required records.

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