Customer Service Project Management

RONALD CRISTWELL

Riverdale, IL *****

***************@*****.*** / 773-***-****

SUMMARY

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. SKILLS

Environmental Compliance

Equipment Repair

Customer Service

Blueprint Reading

Commercial construction experience

Equipment Maintenance

System Installation

Cost Control

Performance Improvement

Works Well Under Pressure

Inventory Oversight

Project Management

Written/Verbal Communication

Troubleshooting and diagnosis

Preventive Maintenance

Hardware Installation

Maintenance and repair

EXPERIENCE

Mantance Technician / Wpd Management - Chicago, Illinois Four 03/2018 - 03/2024 Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies. Maintained records of repairs, calibrations, and tests performed on equipment. Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers. Conducted preventive maintenance procedures according to established schedules. Managed quality control and maintained high level of customer satisfaction. Followed safety practices to safeguard against injury and damage to property. Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully. Filled out work orders, repair logs and maintenance plans to document work completed. Installed new components or replaced defective parts to restore functionality. Communicated with distributors to acquire necessary equipment for projects. Kept records of parts and equipment used in projects to update inventory. Routinely inspected equipment for preventive and emergency maintenance needs. Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects. Supervisor of Operations / Barbara Jean wright ct - Chicago, Illinois 01/1989 - 06/1996 Conducted regular reviews with team members to assess their performance and provide feedback as needed. RC

Coordinated with other departments to ensure smooth flow of work processes and communication. Developed and implemented policies and procedures for efficient workflow. Provided training and guidance to team members on operational procedures and best practices. Identified process improvements that could reduce costs or improve service quality and efficiency levels. EDUCATION AND TRAINING

High School Diploma 06/1976

DuSable High - Chicago, Illinois

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