Customer Service Front Desk
Resume:
Tina Korte
Costa Mesa, CA *****
*********@*****.***
Well rounded Admin in Healthcare, Billing, Insurance, Customer service and Management looking for continued growth in the workplace.
Work Experience
Office Manager/Billing Manager
Healing Light Family Acupuncture-Fountain Valley, CA January 2023 to Present
• Manages office
• Orders supplies
• Schedule patients
• Sales (Acupuncture/ Herbs)
• Customer Service
• Billing (Deduct, copays, cash)
• Insurance Verifications
• Insurance Billing
• EMR (AcuSimple / AcuClaims)
• Insurance coding (ICD 10 / CPT codes)
• Laundry
• Clean office (vacuum, dust, mop)
• Fill up all Acupuncture supplies
• Keep treatment rooms organized
Patient Liaison Manager
Repair Sports-Huntington Beach, CA
July 2022 to December 2022
• Patient Manager
• Give New Patients Tours of Office
• Billing
• Insurance Verifications
• Schedule Patients
• Insurance Authorizations
• RX and PT orders
• Sales
• Customer Service
• EMR
• Collect Payments
• Trained New Front Desk / Assistants
Assistant Operations Manager
UFC GYM-Huntington Beach, CA
April 2022 to December 2022
• Interview, Hire, Train New Employees.
• Scheduling
• Banking
• Sales
• Customer Service
• Club Operations
• Arm Bar (juice/smoothie bar)
• Recovery Center (Cryo, Normatec, Infrared, Hydromassage, Thera-massage guns) Patient Care Technician / PT Aide
CoasTherapy-Anaheim Hills, CA
January 2019 to January 2022
• Office Manager
• Orders Office supplies
• Banking
• Billing
• Insurance Verifications
• Schedule Patients
• Insurance Authorizations
• RX and PT orders
• Sales
• Customer Service
• EMR (TheraOffice)
• Collect Payments
• Trained New Front Desk / PTA's
• PT Aide (worked w/patients on exercises, set up modalities * ice *heat *ultrasound * electric stimulation) Front Desk Receptionist
New Life Physical Therapy-Huntington Beach, CA
June 2013 to December 2019
• Trained New Front Desk / PTA's
• Orders Office supplies
• Banking
• Billing
• Insurance Verifications
• Schedule Patients
• Insurance Authorizations
• RX and PT orders
• Sales
• Customer Service
• EMR (TheraOffice +1)
• Collect Payments
• PT Aide (worked w/patients on exercises, pool therapy exercises, set up modalities * ice *heat
*ultrasound * electric stimulation, *parafin wax * traction *Med Ex) Assistant Operations Manager
24 Hour Fitness-Irvine, CA
March 1997 to October 2008
• Interview, Hire, Train New Employees.
• Scheduling
• Banking
• Sales
• Customer Service
• Club Operations
Education
Associate's degree in Health Science
Cerritos College - Cerritos, CA
January 2011 to June 2013
Athletic Training Aide Certificate in Athletic Training Cerritos College - Cerritos, CA
January 2011 to June 2013
Physical Therapy Aide Certificate in Physical Therapy Cerritos College - Cerritos, CA
January 2011 to June 2013
Fitness Specialist Certificate in Sports Medicine / Kinesiology / Sports Management
Orange Coast College - Costa Mesa, CA
August 1995 to June 1998
Skills
• Medical Terminology
• Hospital Experience
• Vital Signs
• Medical Scheduling
• Anatomy Knowledge
• EMR Systems
• HIPAA
• Physiology Knowledge
• Medical Office Experience
• Medical Records
• Clerical Experience
• Insurance Verification
• ICD-10
• Transcription
• Administrative Experience
• Medical Coding
• Sales
• Microsoft Office
• Records Management
• Epic
• Supervising Experience
• CPT Coding
• Office Management
• ICD-9
• Phone Etiquette
• Medical Billing
• QuickBooks
• Accounting
• Microsoft Powerpoint
• Customer service
• Communication skills
• Animal restraint
Certifications and Licenses
Licensed Certified Social Worker
CNA
AED Certification
CPR Certification
Food Handler Certification
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