Receptionist

Vanessa Mckinsy Escalante

703-***-**** ********.*********@*****.***

EXPERIENCE

Receptionist, DLT Solutions Inc. Herndon, VA June 2022 – Present

Managed incoming calls and directed them to the appropriate members of the sales team.

Maintained great client-facing experiences by providing customers and employees with the resources necessary to navigate the building while upholding security measures.

Took charge of the internal website processes for both our Social Committee and Human Resource management team.

Organized various events for DLT and HR, from small meetings to large company-wide gatherings, handling all aspects of catering. My role is crucial in managing and coordinating affairs.

My role entails drafting memos and informative emails distributed to the entire company.

Proposed and fulfilled requests for both small scale and company-wide gatherings, which included catering, set up, and entertainment.

Managed all communication to the company at wide and individual employees for various situations at the firm.

Sales Manager, Wingate by Wyndham. Chantilly, VA March 2022 – June 2022

Implemented a pricing strategy and attracted new clients to boost sales.

Elevating the hotel's standards as a strategy to enhance its revenue.

Collaborated with the Operation Manager, General Manager, and Director of Sales to compile a roster of potential clients and those requiring extra attention.

Encouraged teamwork and cooperation while acknowledging the worth of each person's input.

Front Desk Agent, Hampton Inn & Suites. Herndon, VA May 2019 – March 2022

Compute bills, collect payments and make changes for guests.

Perform simple bookkeeping activities, such as balancing cash accounts.

Performing all tasks with utmost attention to safety and security measures

Provide all guests (including groups) with courteous, accurate and efficient check in/out process of Hilton standards.

SKILLS AND CERTIFICATION

Certified Notary in the state of Virginia in 2023

Written communication skills in managing logbook and scheduler for all encounters throughout shifts.

Speech skills in particularly related to customer service and sales

Persuasion skills in enlisting guests into Hilton membership and incentives.

Ability to train, lead and motivate staff members.

EDUCATION

George Mason University Fairfax, VA May 2021

Bachelor of Science in Psychology

Northern Virginia Community College Loudon, VA May 2018

Associate of Arts in General Studies

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