Service Representative Customer

BEVERLY DURANT **.******@*****.***

Teaneck, NJ **666 201-***-****

Objective

A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

Skills

• Proficient in research to behavioral therapy methodologies.

• Skilled in collecting and organizing data pertaining to client progress and behavior.

• Analyzing data using various statistical methods and graphing techniques.

• Strong ability to document observations, interventions, and client progress accurately.

Employment History

DAY BY DAY ABA, Newark, NJ 04/2024-

Contract Behavioral Therapist Current

• Independently provided behavioral therapy to a 7-year-old autistic child.

• Implemented strategies to reinforce positive behavior and address negative behavior.

• Developed and structured time activities tailored to the child's needs.

• Ensured the safety and well-being of the child during sessions.

• Expertly redirected the child to appropriate projects and activities to prevent elopement incidents.

SPECTRUM FOR LIVING, Teaneck, NJ 12/2023-

Activity Therapist 03/2024

• Attentively address clients' needs to facilitate therapeutic engagement.

• Assist clients in fulfilling daily requirements and activities.

• Safely transport clients between home and assigned center, ensuring comfort and security.

• Maintain cleanliness and safety standards in classrooms and vehicles.

• Accurately document clients' progress in compliance with Department of Health regulations.

• Safely facilitate transportation for clients to and from outdoor events and activities.

MICRO CENTER, Paterson, NJ 01/2015-

Customer Support Specialist 02/2016

• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%.

• Meet or exceed customer satisfaction goals month over month.

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience.

Education

Bergen Community College, Paramus, NJ – Some College Education

References Will Be Available Upon Request

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