Customer Service Support

Terrace Scott

662-***-**** ***************@*****.*** Horn Lake, MS 38637

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

SKILLS

Office equipment proficiency

Product organization

System implementation

Quality control

Credit card payment processing

Call Center Operations

Inbound and Outbound Calling

Verbal Communication

Technologically savvy

Report creation

Quality Assurance

EXPERIENCE

Customer Service Representative, Concentrix, April 2018-Current Remote, WFH

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

IT Help Desk Agent, Amazon, January 2012-April 2018 Remote, WFH

Assisted customers with various types of technical issues via email, live chat and telephone. Created new accounts, reset passwords and configured access to servers and file management software for users.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.

Customer Support Specialist, Humana Healthcare, May 2006-January 2012 Remote, WFH

Responded quickly to customer inquiries, needs and problems. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Upheld high standards of customer services by responding to inquiries, needs and problems. Maximized customer satisfaction by handling customer email and telephone interactions. EDUCATION AND TRAINING

High School Diploma

T. L. Weston High School, Greenville, MS May 1999

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